Operations Trainer

The Operations Trainer strengthens eBay’s global Trainer Ambassador Program by developing, guiding, and aligning Training Ambassadors across all AG centers. This position enables Ambassadors to deliver uniform, accurate, and high-quality training sessions aligned with global SOPs. Key responsibilities include monitoring training quality, validating content, supporting Ambassadors with documentation, and ensuring operational readiness, with occasional direct training for critical needs.

Must Have

• Monitor quality and accuracy of Ambassador-delivered training across sites.
• Capture feedback and insights to identify training gaps.
• Participate in calibration sessions for consistent training interpretation.
• Deliver hands-on or virtual training for blocking issues or major launches.
• Offer clear, actionable feedback on SOP updates and training content.
• Support Ambassadors in understanding training documentation requirements within Workday LMS.
• Verify training completions and certifications meet compliance standards.
• Stay informed on updated SOPs, new processes, and equipment changes.
• 2+ years of experience in operations training, production-floor mentoring, or warehouse leadership.
• 3+ years in a warehouse, distribution center, or logistics operation.
• Strong facilitation skills to teach hands-on processes clearly.
• Ability to give constructive feedback and build employee confidence.
• Strong organization and record-keeping skills.
• Proficiency in Microsoft Office, Google Workspace, and Workday LMS.

Perks & Benefits

• Target bonus
• Restricted stock units (as applicable)
• Medical benefits
• Financial benefits
• 401(k) eligibility
• Paid time off (PTO)
• Parental leave

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of! This team has optimally launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of outstanding and diverse teammates who together make a complete business unit and are seeking an Operations Trainer for our global operations!

The Operations Trainer strengthens eBay’s global Trainer Ambassador Program by developing, guiding, and aligning Training Ambassadors across all AG centers. This position does not primarily facilitate training but enables Ambassadors to deliver uniform, accurate, and high-quality sessions aligned with global SOPs. Reporting to the Operations Training Lead, the Trainer ensures Ambassadors are confident, prepared, and have the appropriate tools and strategies for effective training. The role also promotes global training harmony through close collaboration with the Operations Training Lead, Instructional Designers, and onsite Ambassador teams, ensuring training materials are comprehended, applied precisely, and improved over time.

Key Responsibilities

Training Quality, Calibration & Content Validation

• Monitor the quality and accuracy of Ambassador-delivered training across sites, ensuring alignment with global SOPs and operational expectations.
• Capture feedback and insights from Ambassadors and frontline teams to identify training gaps or material improvement needs.
• Participate in calibration sessions to ensure consistent training interpretation and delivery across global AG centers.
• Raise discrepancies between SOPs and onsite workflows to the Operations Training Lead.

Training Delivery

• Deliver hands-on or virtual training only for blocking issues, major launches, or ambassador support needs, ensuring continuous quality coverage.
• Step in to facilitate training during high-volume onboarding periods or when Ambassador capacity is limited.
• Demonstrate training guidelines to model the standard encouraged of Ambassadors.

Training Feedback & Material Validation

• Offer clear, actionable feedback to the Operations Training Lead and Instructional Designers regarding SOP updates, workflow deficiencies, or training content that needs adjustment.
• Raise any discrepancies between SOPs and real-world workflows.

Records Management & Compliance

• Support Ambassadors in understanding and fulfilling training documentation requirements within Workday LMS and training trackers.
• Verify that training completions and certifications are recorded accurately and meet compliance and audit standards.
• Maintain clear communication with local site leadership on training progress, issues, or risks.

Operational Readiness & Alignment

• Stay informed on updated SOPs, new processes, and equipment changes to ensure all training aligns with real-time operational standards.

Additional Responsibilities

• Requires up to 20% travel annually (domestic and international).

What you will bring:

• 2+ years of experience in operations training, production-floor mentoring, or warehouse leadership.
• 3+ years in a warehouse, distribution center, or logistics operation.
• Strong facilitation skills with the ability to teach hands-on processes clearly and confidently.
• Ability to give constructive feedback, reinforce standards, and build employee confidence.
• Strong organization and record-keeping skills to maintain accurate LMS and tracking data.
• Proficiency in Microsoft Office, Google Workspace, and familiarity with Workday Learning Management Systems (LMS).
• A champion for diversity, equity, and belonging.

The base pay range for this position is expected in the range below:

$58,700 - $84,400

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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