Chercheur·e en Expérience utilisateur·trices / User Experience Researcher

2 Months ago • 5 Years +

Job Summary

Job Description

Haven Studios seeks a User Experience Researcher to plan, design, and execute studies supporting game development. Responsibilities include moderating playtests, creating surveys, analyzing data, and reporting findings to designers and producers. The ideal candidate will have 5+ years of game user research experience, proficiency with research tools, and excellent communication skills. The role involves leveraging a new research lab to provide real-time insights and collaborating with Sony's central user research team. Bilingualism and on-site availability are required due to the nature of the playtest lab work. The position will be instrumental in driving player-centric decisions for their upcoming AAA multiplayer game.
Must have:
  • 5+ years game user research experience
  • Proficiency in research tools (screeners, surveys, telemetry)
  • Excellent communication & reporting skills
  • Collaborative mindset
  • Bilingual (on-site work)
  • Experience executing studies
Good to have:
  • Degree in HCI, Interaction Design, or related field
  • Understanding of live service products
  • Passion for video games and gaming culture

Job Details

En mai 2021, nous nous sommes lancés dans la création de Haven Studios avec une petite équipe et de grandes ambitions. Notre objectif était de construire un studio où nous pourrions créer le genre de jeux que nous avons toujours voulu créer - et auxquels nous avons toujours voulu jouer.

Nous avons fait des progrès étonnants en peu de temps grâce à notre équipe talentueuse et passionnée et à ses contributions exceptionnelles. Nous avons instauré chez Haven une culture fondée sur la gentillesse, l'adaptabilité et le courage, qui libère la créativité. Notre première nouvelle IP pour PlayStation est sur la bonne voie pour offrir une expérience multijoueur·euses AAA avec une vision de construire un monde systémique et évolutif axé sur la liberté, le frisson et le jeu qui gardera les joueurs·euses divertis·es et engagés·es pendant des années.

Haven a rejoint la famille PlayStation Studios en 2022, et nous sommes sur la bonne voie pour créer une nouvelle propriété intellectuelle exclusive pour PlayStation et développer la première équipe de développement de jeux Sony au Canada.

 

Poste – Chercheur·e en Expérience utilisateur·trices

Rapport

Le·la Chercheur·e en Expérience utilisateur·trices sera rattaché·e au·à la directeur·trice des insights.

Responsabilités et missions

  • Planifier, concevoir et réaliser des études qui soutiennent le développement de notre jeu.
  • Mener des activités de recherche incluant la modération de tests, l'observation des utilisateurs·trices, la création de sondages, l'analyse des résultats et la rédaction de rapports clairs et percutants.
  • Communiquer les résultats aux designers, producteurs·trices et autres parties clés pour garantir que la recherche impactante guide les décisions centrées sur le·la joueur·euse.
  • Exploiter et opérationnaliser notre tout nouveau laboratoire de recherche pour mener des études internes de haute qualité fournissant des insights en temps réel.
  • Adopter une approche méthodologique mixte qui intègre habilement les connaissances des joueurs·euses à partir de diverses sources et outils de recherche pour obtenir une compréhension précise de l'expérience joueur·euses.
  • Collaborer étroitement avec l'équipe centrale de recherche utilisateurs·trices de Sony pour aligner les méthodologies, partager les insights et amplifier l'impact des retours des joueurs·euses.

Qualifications Minimales

  • 5+ ans d'expérience en recherche utilisateur·trice dans le jeu vidéo, playtesting, ou dans un domaine connexe, avec un accent sur l'exécution d'études.
  • Maîtrise des outils de recherche tels que les screeners, les plateformes de sondage, les systèmes de télémétrie et les logiciels d'analyse statistique.
  • Excellentes capacités de communication pour traduire des résultats complexes à des publics variés.
  • Esprit collaboratif pour travailler avec différentes équipes et groupes de recherche centraux.
  • Capacité à gérer plusieurs priorités dans un environnement de service en direct dynamique.
  • En raison de la nature du travail en laboratoire de playtest, les candidats·tes doivent être bilingues et disponibles pour travailler sur site.

Qualifications Souhaitées

  • Diplôme en Interaction Homme-Machine (IHM), Design d'Interaction, Psychologie Cognitive ou dans un domaine connexe, avec une expérience pratique en recherche utilisateur·trice.
  • Une compréhension des produits de service en direct et du rôle de la recherche utilisateur·trice pour soutenir le développement continu.
  • Passion pour les jeux vidéo et une solide compréhension de la culture gaming et des attentes des joueurs·euses.

In May 2021, we embarked on a journey to start Haven Studios with a small team and big ambitions. Our goal was to build a studio where we could make the kind of games we’ve always wanted to create – and games we’ve longed to play.

We’ve made amazing progress in a short time thanks to our talented, passionate team and their exceptional contributions. We established a culture at Haven grounded in kindness, adaptability and courage that unlocks creativity. Our first new IP for PlayStation is on track to deliver a AAA multiplayer experience with a vision to build a systemic and evolving world focused on freedom, thrill, and playfulness that will keep players entertained and engaged for years.

Haven joined the PlayStation Studios family in 2022, and we are on track to build an exclusive new IP for Playstation and grow the first Sony game development team in Canada. 

 

Position – User Experience Researcher

Reporting

The User Experience Researcher will report to the Insights Director.

Responsibilities and Duties

  • Plan, design, and execute studies that support the development of our game.
  • Carry out research activities including moderating tests, observing users, crafting surveys, analysing findings, and writing clear impactful reports.
  • Communicate findings with designers, producers, and other key stakeholders to ensure impactful research drives player-first decisions.
  • Leverage and operationalize our brand new research lab to run high-quality, in-house studies that provide real-time insights.
  • Take a mixed methods approach that cleverly incorporates player knowledge from a variety of sources and research tools to get an accurate understanding of the player experience.
  • Collaborate closely with Sony’s central user research team to align methodologies, share insights, and scale the impact of player feedback.

Minimum Qualifications

  • 5+ years of experience in game user research, playtesting, or a related field, with a focus on executing studies.
  • Proficiency with research tools like screeners, survey platforms, telemetry systems, and statistical analysis software.
  • Strong communication skills to translate complex findings for diverse audiences.
  • Collaborative mindset for working across teams and with central research groups.
  • Ability to handle multiple priorities in a fast-paced live service environment.
  • Due to the nature of playtest lab work, candidates must be bilingual, and available for onsite work. 

Preferred Qualifications

  • Degree in Human-Computer Interaction (HCI), Interaction Design, Cognitive Psychology, or a related field, with practical experience conducting user research.
  • An understanding of live service products and the role of user research to support continued development.
  • Passion for video games and a strong understanding of gaming culture and player expectations.

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About The Company

HAVEN, A NEW MONTREAL-BASED PLAYSTATION GAME DEVELOPMENT STUDIO WORKING ON AN ORIGINAL, NEW IP FOR PLAYSTATION.

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

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