Client Solutions Manager

1 Month ago • 2-4 Years

Job Summary

Job Description

As a Client Solutions Manager at Vidsy, you will be a key partner to clients and internal teams, overseeing multiple work streams. This role requires a proactive, resourceful multi-tasker to align client and Vidsy towards a common vision and business goals, going beyond the traditional agency approach. You will manage brand relationships, provide exceptional daily client service, and challenge clients to think digitally. The responsibilities include guiding clients, briefing creative teams, and launching campaigns. You will be reporting to the Senior CSM Lead.

Must have:

2–4 years of client management experience with enterprise-level brands
Deep understanding of advertising, social, and content landscape
Proven ability to build and maintain strong client relationships
Highly organized with excellent attention to detail
Strong communication and problem-solving skills
Experience guiding multi-disciplinary teams
Ability to define client goals and develop strategies

Good to have:

Experience working in a non-traditional, creative or tech environment
An entrepreneurial mindset with a knack for spotting new commercial opportunities
Previous experience working with global creative or production teams

Perks:

Competitive base salary
Share Options
Private Healthcare
Flexible working through our 'virtual-first' hybrid approach
25 days holiday plus Bank Holidays
Annual Volunteer Day
Vidsy's growing well-being offering & EAP
Enhanced parental leave policies
Your carbon footprint offset via our Ecologi partnership

6 skills required

required for this role

Add these skills to join the top 1% applicants for this job

Job Details

About Vidsy Vidsy is a multi-award-winning creative technology company, with hubs in London (HQ), NYC, LA, and Toronto. We’re building the ultimate platform for brands and Creators to team up and thrive together. Our platform empowers global brands to produce impactful video ads while giving Creators the tools, opportunities, and fair pay to work on amazing projects. We're building a different way to create; democratising creativity and empowering brands and Creators to build value together.
The Role A Client Solutions Manager at Vidsy makes things happen, acting as a true partner to our Clients, as well as our creative, strategy and commercial teams. This role oversees multiple work streams with lots of moving parts, and requires a proactive, resourceful multi-tasker who is able to align Client and Vidsy towards a common vision and business goals to achieve success. (In a way that does not follow the traditional agency approach!)
You'll be operating senior account exec to account manager level with proven experience managing brand relationships and shall report into our Senior CSM Lead. We are looking for strategic “thinkers” and eager “doers” who can guide the client through each step of the journey, from briefing a creative team to launching a campaign. You are able to provide exceptional daily client service alongside client consulting and challenging our clients to be forward-thinking on digital.
Must Haves

2–4 years (or equivalent) of client management experience, ideally with enterprise-level brands and accounts
Deep understanding of the advertising, social, and content landscape
Proven ability to build and maintain strong client relationships
Highly organised with excellent attention to detail
Strong communication and problem-solving skills, with the ability to manage complex situations and align teams
Experience guiding multi-disciplinary teams (Creative, Strategy, Operations, etc.) toward a common goal
Ability to define client goals and develop strategies to deliver against them

Nice to Haves

Experience working in a non-traditional, creative or tech environment
An entrepreneurial mindset with a knack for spotting new commercial opportunities
Previous experience working with global creative or production teams

Who You'll Report to You’ll report to Kate, our Senior Client Solutions Lead who has been with Vidsy since 2021! Kate has been instrumental in leading and growing one of our biggest and most complex Clients (PepsiCo) into the successful account that it is today, all whilst being an inspiring leader and mentor. On the weekends you’ll find Kate cooking for friends and family, out walking and stopping to pat every dog she meets! Kate loves managing a team and is thoroughly invested in the success and continued development of her direct reports
Compensation & Package 💰 Competitive base salary 📈 Share Options 🩺 Private Healthcare 💻 Flexible working through our 'virtual-first' hybrid approach 🏝 25 days holiday plus Bank Holidays 😇 Annual Volunteer Day ♥️ Vidsy's growing well-being offering & EAP 🍼 Enhanced parental leave policies 🌍 Your carbon footprint offset via our Ecologi partnership

Hybrid ‘Virtual-First’ Work Setup Vidsy embraces a hybrid ‘virtual-first’ approach across all our hubs. We require all new team members to be based locally to their regional hub from day one, but offer the flexibility to access office space as needed, or whenever it best supports your productivity and collaboration. The balance between in-office and remote work will vary depending on your team, role, and personal preferences.
Diversity at Vidsy We’re committed to building a representative, inclusive, and super-friendly team because diverse experiences, perspectives, and backgrounds lead to better workplaces and better products. At Vidsy, we welcome everyone and do not discriminate based on race, colour, religion, gender, national origin, age, sexual orientation, marital status, disability, or any other protected characteristic.