Culinary Experience Manager

1 Month ago • 7 Years +

Job Summary

Job Description

The Culinary Experience Manager will deliver world-class service to guests and employees, organize and curate food and beverage events, lead with emotional intelligence, partner with internal teams, report on projects, track spending, and contribute to a positive work environment. Key responsibilities include overseeing front-of-house operations, managing events, managing ticketing systems, and engaging with stakeholders to align with company values. The role requires extensive food and beverage knowledge, particularly in wine, along with strong leadership and collaboration skills. The role will also be representing the brand, leading tours, and providing high-touch service. The role is based in London.
Must have:
  • High-level English communication skills
  • Extensive food & beverage knowledge
  • 7+ years of restaurant service exp.
  • 3+ years of people management exp.
  • WSET level 2 wine education
  • Refined dining experience management
  • Flexible schedule availability
  • Excellent guest engagement skills
  • Detail oriented regarding spaces
  • Understanding of Salesforce standards
  • Ability to work with discretion
  • Experience working within budgets
  • Ability to stand for long hours
  • Ability to lift 25 kilograms
  • Commitment to ongoing skill development
  • Ability to change direction rapidly
  • Coordinating large-scale events
  • Strong organizational skills
  • Exceptional interpersonal skills
  • Comfortable in fast-paced environment
Good to have:
  • Experience with online reservation systems
  • Professional experience in corporate environment
  • Experience in a growing global enterprise technology company
  • Experience with support/ticketing systems
  • Previous international work experience

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Real Estate and Workplace Services
Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus (we’re talking 30+ countries!) is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place—where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey.

Department Description:

Our in-house Culinary Team consists of food & beverage specialists who leverage their well-developed hospitality skills and expertise in combining food, beverage, and exemplary service to create unique and memorable experiences for guests of all types. We leave egos at the door, strive for constant personal and professional development, and maintain a healthy work/life balance. We nurture a "start-up culture" that keeps us focused on delivery quality, speed, execution, and unrivaled “Customer Wow!”
 

Your Impact:

Success in this role will be measured by your ability to: deliver world-class service to guests and employees; organize and curate a wide range of food and beverage events; consistently lead with high emotional intelligence and self-awareness; partner internally with other culinary team members, events teams, facility teams, operating / business units, and partner organizations; clearly and effectively report on current, upcoming, and past projects; track spend and accurate billing for culinary services; contribute to an energetic, engaging, and upbeat work environment.
 

Key Responsibilities:


Front of House Operations

  • Oversee daily FOH operations and staff to maintain service excellence and alignment with culinary standards.

  • Purchasing and curating a wine and beverage list for dinners and receptions including wine pairings.

  • Serve as a visible "ambassador" on the floor, ensuring a welcoming and professional environment.

  • Inventory control, glassware/mise setup, and organization of storage spaces.

Event Management

  • Manage event intake, calendar scheduling, and approval chains in coordination with the CDC and Event Team.

  • Lead planning and execution of internal and external events, including Office of the CEO engagements.

  • Coordinate vendor relationships including rentals, caterers, and third-party contractors.

  • Track event budgets and ensure financial targets are met through effective planning and execution.

  • Handle event-related invoicing, backend charges, and internal billing processes.

Program and Ticketing Oversight

  • Maintain and oversee our internal ticketing system, dashboard metrics, and EOQ reporting.

  • Collaborate with the Culinary Program Manager to align on performance indicators and strategic goals.

  • Manage staffing coordination with Agency for front-line service roles (e.g., Baristas, waiters).

Stakeholder and Partner Engagement

  • Serve as the FOH liaison to strategic partners, sales teams, and external stakeholders.

  • Represent the Culinary team in hub-wide initiatives and partner teaming agreements.

  • Foster alignment and communication with FOH managers across global hubs.

Brand and Culture Leadership

  • Foster a collaborative, inclusive, and feedback driven team culture that aligns with company values.

  • Represent the brand through guest engagement, tour leadership, and high-touch service.

  • Support planning and delivery of experiences that reflect company culture and culinary excellence.

  • Align with Salesforce on the core values of “Trust, Customer Success, Innovation, Equality, and Sustainability

Leadership & Collaboration

  • Communicate and collaborate cross-functionally with internal teams on events, facilities, team updates, and priorities.

  • Collaborate with CDC on vision alignment, planning, and quarterly updates.

  • Develop, guide, and mentor a high functioning team by leading with empathy and support.

  • Contribute to higher-level initiatives such as oversight of the London Culinary vision and vendor performance for major events.

Minimum Qualifications (Required):

  • High-level English language communication skills (reading, writing, speaking & listening)

  • Extensive knowledge of food and beverage with special emphasis on wine

  • Minimum 7 years of restaurant service experience with at least 3 years of people management experience

  • Wine education equivalent to WSET level 2

  • Extensive experience managing a refined dining experience

  • Ability to work with a flexible schedule (typically 9-5 workdays, plus several evenings monthly and a rare weekend)

  • Excellent guest engagement skills, with the ability to anticipate guest needs

  • Detail oriented regarding physical spaces, guest interactions, table maintenance, etc.

  • Understanding of Salesforce standards and what creates a high-quality experience

  • Ability to work with extreme discretion and confidentiality

  • Demonstrated experience working within allocated budgets

  • Must be able to work on one's feet for up to 8 hours per shift if necessary

  • Must be able to lift 25 kilograms (50 LB) and carry it at least 8 meters unassisted (25 feet)

  • Commitment to ongoing skill development and growth within the culinary field (food, beverage, service, hospitality)

  • Ability to change direction and refocus efforts quickly.

  • Proven experience coordinating large-scale or executive-level events.

  • Strong organizational and multitasking skills.

  • Exceptional interpersonal leadership and communication skills.

  • Comfortable navigating a fast-paced environment with a proactive, team-focused attitude.

Preferred Qualifications (Not Required):

  • Experience with online reservation systems

  • Professional work experience in a corporate environment

  • Experience working at a growing global enterprise technology company or similar (i.e., Business Consulting, IT Consulting/Services, Cloud-based technology companies, etc.)

  • Experience working with support/ticketing systems, dashboards, and collaborative platforms (e.g., Quip, Slack, Tableau, Google Workspace).

  • Previous international work experience

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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About The Company

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing wellanddoing good – you've come to the right place.

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