Collections - Junior Manager
Job Summary
Job Description
As a Collections Junior Manager at Paytm, you will be responsible for managing and achieving collection targets for assigned branches and products. You will liaise between creditors and consumers, overseeing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. Key responsibilities include ensuring adherence to legal guidelines for collection agencies and in-house collectors, identifying and preventing fraudulent practices, and fostering strong relationships with team members. Success in this role requires strong communication, negotiation, and leadership skills, along with a demonstrated achievement orientation and a willingness to continuously improve. The role involves monitoring collection activities, ensuring compliance, and contributing to the overall success of Paytm's lending operations.
Must have:
- Achieve collection targets
- Meet product targets
- Ensure legal compliance
- Monitor collection agencies
- Prevent fraudulent activities
- Excellent communication skills
- Strong negotiation skills
- Leadership skills
Good to have:
- Working knowledge of computers
- Growth mindset
Perks:
- Collaborative output-driven program
- Improved average revenue per use
- 360-degree feedback
- Respectful work environment
- Wealth creation opportunities
1 skill required
Job Details
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team: Liaison between the creditors and consumers. He/She/They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Collection Team Lead will be responsible for collection targets of the assigned branches. He/She/They will be required to meet the target of assigned product. Follow the legal guidelines for collection agencies & in-house collections.
Expectations/ Requirements:
1. To achieve collection targets of the Respective Branch assigned.
2. Meeting the Target on the product assigned for Collections.
3. Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.
4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force.
5. Ensure adherence to the Code of Conduct.
6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Superpowers/ Skills that will help you succeed in this role:
1. More than 1 year of relevant experience in Collections role
2. Excellent Communication Skills
3. Negotiations skills - strong bias for driving results in a High performance environment
4. Strong Relationship and Leadership skills
5. Working Knowledge of Computers
6. Growth Mindset
7. Demonstrated success and achievement orientation.
7. Willingness to experiment and improve continuously
Education: graduate in any specialization
Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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