Community Specialist
Razer
Job Summary
Razer Game Services is seeking a passionate and collaborative Community Specialist to build and nurture thriving online communities for their games. This role involves working with cross-functional teams to engage players, foster a positive environment, and drive loyalty through community-building initiatives, including livestreaming and in-game events. The specialist will develop and implement strategies, manage platforms, and analyze metrics to optimize player experience.
Must Have
- Excellent communication and interpersonal skills with emphasis on teamwork
- Strong copywriting skills for engaging content
- Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.)
- Strong analytical and problem-solving skills for data-driven decisions
- Ability to develop and implement engaging community strategies
- Experience actively engaging with players, including livestreaming and hosting in-game events
- Ability to manage community crises effectively
Perks & Benefits
- Opportunity to make a global impact
- Work across a global team
- Unique, gamer-centric #LifeAtRazer experience
- Accelerated personal and professional growth
- Certified as a Great Place to Work®
Job Description
Razer Game Services is seeking a passionate and collaborative Community Specialist to join our dynamic team. In this role, you will be a key player in building and nurturing thriving online communities for our games. You will work closely with cross-functional teams to engage with players directly, foster a positive and inclusive environment, and drive player loyalty through a variety of community-building initiatives, including livestreaming and in-game events.
Requirements:
- 5 years of experience in community management, social media management, or a related field.
- Passion for gaming and a deep understanding of player psychology and online communities.
- Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
- Strong copywriting skills with the ability to create engaging and informative content.
- Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.).
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
Responsibilities:
- Develop and implement engaging community strategies that align with the games and drive player engagement, loyalty, and retention.
- Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, Discord).
- Actively engage with players on community platforms, including livestreaming, hosting in-game events, and participating in player discussions.
- Respond to player questions, concerns, and feedback in a timely and professional manner.
- Foster a positive and inclusive community environment where players feel valued and respected.
- Plan and execute community events, contests, and giveaways to drive player excitement and engagement.
- Analyze community health metrics (e.g., player engagement, sentiment, churn rates) to identify trends, understand player behaviour, and inform data-driven decisions.
- Leverage community data and insights to optimize community strategies and improve the player experience.
- Collaborate closely with internal teams (product, marketing) to integrate community feedback into product roadmaps, marketing campaigns, and overall game strategy.
- Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations.
- Stay up to date on industry best practices and emerging trends in community management and player engagement.
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