Community Specialist, Channel Retail

As a Community Specialist, you will be a brand ambassador for Apple, driving sales and building relationships with partner resellers. You will travel to various stores within your community, providing training and demonstrations to deliver exceptional customer experiences. This role involves influencing the Apple experience, maintaining merchandising standards, and working 40 hours per week, typically Wednesday through Sunday, with required flexibility. You must live within 60 miles of the job location and provide your own transportation.

Must Have

• Represent Apple within multiple partner stores.
• Sell directly to customers and create new owners of our products.
• Provide amazing customer experience by showcasing products.
• Ensure Apple merchandising elements are maintained.
• Educate partners and customers through trainings and demos.
• Minimum of 1-2 years of related experience.
• Passion for helping customers understand Apple technology.
• Excellent communication and relationship building skills.
• Strong self-motivation and ability to work independently.
• Effective time management and multitasking.

Good to Have

• Ambition for driving sales results and recommending Apple solutions.
• Background in direct sales or solution-based selling.

Perks & Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Range of discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Opportunity to become an Apple shareholder through employee stock programs
• Eligibility for discretionary restricted stock unit awards
• Ability to purchase Apple stock at a discount through Employee Stock Purchase Plan
• Eligibility for discretionary bonuses or commission payments
• Eligibility for relocation

Imagine what you could do here. The people here don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join us, and help us leave the world better than we found it. As a Community Specialist, you will demonstrate your passion for our products, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around our products through training and demonstrations by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the experience including merchandising and brand standards. In this position, you will work 40 hours per week with occasional overtime and your work schedule will typically run Wednesday through Sunday, however we do require flexibility as this will change based on business needs. To ensure that you are reasonable proximity to your community, you will need to live within 60 miles of the job posting location. You will be required to provide your own reliable and efficient transportation.

In this role, you will:

• Represent us within multiple partner stores and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all fixtures, product exposures, and merchandising elements are up to date and maintained according to our standards.
• Align with your leader on weekly partner visits.
• Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution.
• Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the platform.
• Distill key themes, nuances, and insights from your store visits and share feedback with other teams.

• Typically requires a minimum of 1-2 years of related experience
• Passion for helping customers and partners understand how technology can enrich lives
• Curiosity for continuous learning and eagerness to share knowledge with others
• Outstanding customer focus
• Excellent communication skills
• Ability to educate, inspire, and influence others
• Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

• High level of integrity, trust, and accountability
• Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
• Effective time management including ability to multitask, organize, and prioritize tasks
• Ambition for driving sales results and recommending solutions is desirable
• Background in direct sales or solution-based selling is a plus

At our company, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $26.25 and $33.61/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Our employees also have the opportunity to become a shareholder through participation in our discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit awards, and can purchase stock at a discount if voluntarily participating in our Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about our Benefits.

Note: Benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

We are an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

We accept applications to this posting on an ongoing basis.