Customer Service Associate

Carry1st is Africa’s leading publisher of mobile games and digital content. Operating at the intersection of games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. Across our publishing and Pay1st business lines, we are partnered with top global game companies like Riot Games, Activision, and Stillfront.  We are backed by top investors like: a16z, Bitkraft, Google, Konvoy, Riot Games, Sony and Nas.

As a Junior Customer Success Associate, you will be responsible for prioritizing customer satisfaction and, most importantly, have a passion for gaming.

You will...

• Address and resolve inbound customer problems and inquiries
• Keep record of each case in the dedicated web tool for future reference
• Escalate issues, notify the relevant team, and track progress until resolution
• Spot emerging issues and create templates for quicker responses to similar issues
• Stay updated on product information, promotions, and updates to manage customers 

What makes you a great candidate?

• 1-2 years of experience working for a gaming or e-commerce company
• Strong communication and teamwork skills to effectively collaborate across different teams and departments
• Passionate and well-versed in mobile games and digital products
• Fundamental knowledge of data analytics and database management
• Proficiency in utilizing customer service software, CRM tools, and basic troubleshooting methods
• A customer-centric approach focused on understanding and building connections with customers
  

What will it be like to work at Carry1st?

Carry1st is a fast-paced and dynamic place to work. Our team is diverse and global as we operate fully-remotely across 25+ countries. At Carry1st, you will have the opportunity to…

• Build awesome, industry-changing products, every day
• Grow with a VC-backed startup at the intersection of gaming and fintech
• Work from anywhere in the world with international teammates
• Own shares in the Company - enabling you to benefit from the value you create 

Some additional perks…

• Co-working excursions: Travel to meet your colleagues in cities around the world
• Awesome equipment: Get everything you need to work effectively 
• Remote working allowance: Put an additional $600 / year to optimise your WFH experience
• Learning and development: Attend courses, conferences and training events
• Social events: Participate in regular company events to relax and connect with teammates
• Birthday leave: Enjoy a paid day off on your special day  

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!

Learn more about Carry1st…

• Andreessen Horowitz shared why they invested in Carry1st
• VentureBeat announced that Carry1st has raised $27 million to develop and publish mobile games in Africa
• Remerge hosted Cordel on a podcast to discuss Carry1st and the African gaming market