Customer Support Employee - Taxes (m/f/d) (hybrid)

Your Responsibilities

• You are the first point of contact for our customers and answer user questions – by phone and in writing – regarding our modern software solutions.
• You support tax advisors in using our tax programs and provide them with confidence in handling our products.
• You independently develop solution proposals to make the application of our systems even simpler and more efficient, working closely with the sales, software development, and product management teams.
• You document customer contacts and error messages so that we can continuously improve our quality together.
• You create helpful FAQs and online tutorials as needed, which make everyday life easier for our customers.

What excites us about you

• You have completed commercial training – for example, as a tax assistant, office communication clerk, or balance accountant.
• Tax knowledge, especially regarding the processing of tax returns, is a plus – but not a must.
• You have fluent German language skills.
• You are communicative, service-oriented, and enjoy helping people.
• Technology and IT do not deter you – on the contrary: you enjoy learning new things and using modern tools.
• Teamwork is a matter of course for you: you value an environment where people support each other and celebrate successes together.

What we excite you with

• Security for the future in an international company with an unlimited permanent employment contract and a company pension scheme with personal advice.
• Excellent work-life balance through 30 days of vacation, flexible working hours, and the possibility for mobile work (3 days home office / week).
• Comprehensive career development through structured onboarding, learning on the job, international career options, and internal and external training measures.
• Sustainability, health, and social engagement are promoted through our extensive Corporate Benefits program (offers from fitness, JobRad, to life and pension consulting) and an additional day off for Volunteer Day.
• Needs-based and modern work environment starting with high-performance IT equipment, free beverages, and modern workplace furnishings, up to well-connected office buildings.
• Team spirit at our employee events and employee referral program. With us, you have short decision paths, flat hierarchies, and room for implementing your own ideas.

We are growing - grow with us

Here you can realize your ideas, learn, develop, and grow. We have a lot to offer. Come join us and shape the future together.

Apply now easily with one click on the button listed above.

All people are welcome – regardless of gender, nationality, ethnic and social origin, disability, religion, age, sexual orientation, and identity.

Your contact person:

Pushpa Linke

Senior Recruiter

Tel.: 02233 3760 7976

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.