eCommerce Marketplace Program Manager
4 Months ago • All levels
Program Management
Job Description
As an eCommerce Marketplace Program Manager, you will spearhead the global customer experience (CX) strategy across marketplaces, ensuring it aligns with Apple’s standards. You will work with internal teams to implement strategies that enhance customer engagement and drive sales. This includes executing a CX roadmap with A/B testing and program launches to improve the digital shopping experience. You'll also use data insights to optimize the online experience and drive innovation by developing cases to show the return on investment of CX initiatives. This role involves collaboration, strategic execution, and data-driven decision-making to boost sales growth.
Must Have:
- Lead global CX strategy across marketplaces.
- Collaborate with internal teams for CX enhancement.
- Execute a WW Marketplaces CX roadmap.
- Use data insights for optimization.
- Drive innovation with CX initiatives.
In this role, you will:
- Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards.
- Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth.
- Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results.
- Use data-driven insights from web analytics, industry trends and customer behavior to inform decision-making and optimize the online customer experience.
- Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
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