Enrolments & Admissions Advisor
Job Description
- Salesforce and Axcelerate experience
- Handle inbound/outbound enquiries and provide accurate enrolment advice.
- Achieve KPIs for response times, conversions, and service quality.
- Match delegates with suitable courses based on goals and eligibility.
- Process enrolments accurately and ensure compliance.
- Manage leads and data using Salesforce and Axcelerate.
- Support B2B solutions and collaborate to drive growth.
- Experience in a call centre or lead management role, ideally in education or RTO setting.
- Exceptional communication and relationship-building skills.
- Strong multitasking ability in a fast-paced, team-oriented environment.
- Resilience under pressure and ability to work independently.
- Excellent organisational, problem-solving, and time management skills.
- Proficiency in Microsoft Office.
- Must be an Australian Citizen.
- Eligible to obtain and maintain an appropriate Defence security clearance.
About the Role
As an Enrolments & Admissions Advisor, you’ll guide prospective delegates and their employers in selecting the right course to meet their career goals.
You’ll respond to enquiries from various channels, providing clear advice and managing the full enrolment process, including payment and documentation.
This phone based role offers partial remote flexibility. You'll play a key part in delivering exceptional service, converting interest into enrolments, and supporting students before and after training begins.
Key Responsibilities:
- Handle inbound/outbound enquiries and provide accurate enrolment advice.
- Achieve KPIs for response times, conversions, and service quality.
- Match delegates with suitable courses based on goals and eligibility.
- Process enrolments accurately and ensure compliance.
- Manage leads and data using Salesforce and Axcelerate.
- Support B2B solutions and collaborate to drive growth.
About You
The successful candidate will bring to the role:
- Experience in a call centre or lead management role, ideally in education or an RTO setting Exceptional communication and relationship-building skills
- Strong multitasking ability in a fast-paced, team-oriented environment
- Resilience under pressure and ability to work independently
- Excellent organisational, problem-solving, and time management skills
- Proficiency in Microsoft Office; Salesforce and Axcelerate experience a plus
- Must be an Australian Citizen
AUSTRALIAN DEFENCE ROLES & SECURITY
A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.
Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.
