Field Service Engineer

This Field Service Engineer role at Philips involves delivering high-quality service to customers, including corrective and preventative maintenance, installations, and FCOs. The engineer is responsible for ensuring customer satisfaction and loyalty, meeting KPI requirements, and supporting sales. Key duties include planning and executing services efficiently, maintaining customer relationships, preparing accurate service reports, and providing customer education. The role requires strong technical knowledge, communication, and problem-solving skills, with a focus on teamwork and continuous learning.

Must Have

• Plan and deliver assigned service to customers with high quality
• Perform corrective maintenance, preventive maintenance, installation and FCO
• Develop and maintain good relationships with customers
• Meet all KPI requirements for service processes and quality
• Support sales business
• Participate in training and pass technical capability assessment
• Prepare and provide accurate and timely Service Reports
• Provide customer education and training
• Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Electronic Engineering, Computer Science or related majors
• Strong technical knowledge on healthcare products
• Strong communication skill
• Clear and logic thinking
• Ability to handle multi tasks
• Good execution skills
• Excellent English reading and writing skills
• Willing to take responsibility and travel
• Must have a driving license and own vehicle
• Reply to the customer service hotline
• Take turns with the team to be responsible for off-hours on-call duty
• Self-motivation and self-management

Good to Have

• Experience in customer service within the healthcare industry

Job Title

Field Service Engineer

Job Description

Field Service Engineer

In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This role is important in ensuring long-term customer satisfaction and loyalty, playing a key role in expanding service and sales operations.

You are responsible for

• Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.

• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty.

• Meet all KPI requirements to ensure effective implementation of service processes and quality.

• Support sales business

• Participate in training and develop relevant knowledge and skills, and pass the company's technical capability assessment, focusing on service competency levels and actual service capabilities.

• Provide service support to team members as required, Focus on good teamwork.

• Prepare and provide kinds of Service Report accurately and timely according to company and customer requirements.

• Provide customer education and training, including proper product usage, maintenance knowledge, and basic troubleshooting.

• Provide customers simplified maintenance manuals, repair manuals, and various maintenance reports.

• Other tasks assigned by manager & company.

You are a part of

Services & Solution Delivery team, which is playing an important role to ensure Philips services delivery. You will report to Service Area Manager and cooperate with Service Sales, Modality Sales & other services related teams.

To succeed in this role, you should have the following skills and experience.

• Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Electronic Engineering, Computer Science or other related majors

• Experience in customer service within the healthcare industry is preferred; recent graduates will also be considered.

• Strong technical knowledge on healthcare products

• Strong communication skill

• Clear and logic thinking

• Ability to handle multi tasks

• Good execution skills

• Excellent English reading and writing skills

• Willing to take responsibility and travel

• Cooperate with foreign short-term training programs

• Must have a driving license and own vehicle

• Reply to the customer service hotline

• Take turns with the team to be responsible for off-hours on-call duty.

• Self-motivation and self-management

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business

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• Discover our rich and exciting history

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• Learn more about our purpose

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

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