Guest Service Executive

The Guest Service Executive at ibis Thane is a full-time, permanent role requiring a BHM degree and 1-2 years of experience. The position involves comprehensive front office and F&B service operations, guest satisfaction, credit problem resolution, and active selling of hotel facilities. Candidates must possess a strong understanding of hotel departments and a commitment to professional service.

Must Have

• Working knowledge of F&B Service & Front Office operations.
• Strong understanding of hotel department functions, layouts, personnel, daily functions, special events, conventions, and groups.
• Attend and direct daily front office operations.
• Attend to credit problems.
• Perform duties as directed by Guest Service Manager & Assistant Manager.
• Assist Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department.
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.
• Strive to provide Total Customer Satisfaction.
• Take initiative for positive and productive customer interactions.
• Collaborate with colleagues and management to meet department/Hotel goals.
• Treat customers and colleagues with respect, sensitivity and transparency.
• Actively sell special promotions and facilities within the Hotel.
• BHM degree with 2 years experience as Front Office Associate or 1 year experience as Team Leader.

Good to Have

• Strong leadership
• Interpersonal skills
• Training skills
• Good communication
• Customer contact skills
• Results and service oriented
• Eye for details
• Ability to multi-task
• Ability to work well in stressful & high-pressure situations
• Team player
• Motivator
• Self-starter
• Professional presentation and grooming

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Attend and directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Guest Service Manager & Assistant Manager.
• Assists Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department.
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Qualifications

BHM degree with 2 years experience as Front Office Associate or 1 year experience as Team Leader

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times