Inside Partner Account Manager

Progress (Nasdaq: PRGS) is a trusted provider of software enabling customers to develop, deploy, and manage AI-powered applications. As an Inside Partner Account Manager, you will be responsible for customer retention and growth within an assigned territory and portfolio, managing relationships with key stakeholders, identifying revenue expansion opportunities, and maintaining a healthy pipeline to achieve quarterly/yearly goals. This is a hybrid role based in Belen.

Must Have

• Ownership and accountability for customer retention and growth within assigned territory and portfolio.
• Manage healthy relationships with key stakeholders among assigned accounts.
• Ensure multiple connections are established per account for deeper penetration with diverse Progress products.
• Understand primary use cases, utilization patterns, and map proper Progress resources.
• Maintain long-term relationships by understanding customer's business and aligning product value.
• Focused effort in identification and execution of revenue expansion opportunities (upsell/cross-sell).
• Accurate forecasting of potential downgrades or churns, and offsetting them with growth pipeline.
• Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.
• Technical software product sales & Latin America market experience.
• Bilingual in Spanish and English.
• Solid communication, listening, presentation, and meeting facilitation skills.
• Ability to gracefully handle and address customer questions and issues on the fly.
• Innovative in solving customer challenges.
• Highly motivated self-starter with the ability to drive business independently.
• Solid working knowledge of SalesForce.com, LinkedIn Navigator, SalesLoft and Microsoft Office tools.
• Excellent time management and organizational skills.
• Solid phone, interpersonal, and communication skills (written and verbal).
• Motivation to achieve sales targets/goals & comfortable with a quota-based variable compensation.

Good to Have

• Portuguese language skills.

Perks & Benefits

• Health insurance plan (medical, dental, emergency care, preventative care) for employee, spouse, or dependent children.
• Life and disability insurance for employees.
• Competitive salary, bonus or commission.
• Best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Paid day off for your birthday.
• Company holidays.
• Variety of leave plans, including additional paid time off and other leaves.

Job Summary

We are Progress (Nasdaq: PRGS) - the/a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Partner Account Manager and help us do what we do best: propelling business forward. This will be a hybrid so working between your home office and our office in Belen.

In this role, you will:

• Ownership and accountability for ensuring customer retention and growth within the assigned territory and portfolio.
• Manage a healthy relationship with key stakeholders among the assigned set of accounts.
• Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with diverse Progress products like Sitefinity & MOVEit.
• Understand primary use cases, and utilization patterns & map out proper Progress resources like system engineers or partners in country.
• Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue
• Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions
• Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role
• Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.

Your background:

• Technical software product sales & Latin America market experience
• Bilingual in Spanish and English. Portuguese is desirable but not required
• Solid communication, listening, presentation, and meeting facilitation skills to interact with technical stakeholders
• Ability to gracefully handle and address customer questions and issues on the fly and to be innovative in solving customer challenges
• Highly motivated self-starter with the ability to drive business independently
• Solid working knowledge of SalesForce.com, LinkedIn Navigator, SalesLoft and Microsoft Office tools.
• Excellent time management and organizational skills
• Solid phone, interpersonal, and communication skills (written and verbal)
• Motivation to achieve sales targets/goals & comfortable with a quota-based variable compensation

If this sounds like you and fits your experience and career goals, we’d be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
• Life and disability insurance for our employees.
• Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays. A variety of leave plans, including additional paid time off and other leaves.

Apply Now!

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Together,

We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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