IT Desktop Support Engineer (Level 2)
Job Summary
Job Description
- Desktop Support
- Financial Services
- Azure/M365
- VMware
- JAMF
- Network Troubleshooting
- Software Deployments
- ITIL Certifications
- Global Footprint
- Cutting Edge Products
2 skills required
Job Details
Key Responsibilities
- Administration of ION's ITSM Ivanti Neurons including logging of IT support calls received via walk ups, Teams, email, phone calls, etc.
- Range from performing basic tasks (inventory of spare hardware, desk moves, etc) to the increasingly involved (building out of laptops for new hires, user management in Azure, FollowMe printing, troubleshooting of conference room tech, etc), and cross delving into other IT areas (basic network management, software deployments, etc)
- General in-office user management (handling wifi issues, walk ups, etc)
- Exercise professionalism and composure during interactions with executives and other higher level employees.
Required Skills, Experience and Qualifications
- At least 4 of years of solid experience in desktop support. Financial Services and Software Engineering environments preferred.
- At least 1-2 years of Level 2 support required.
- Basic network troubleshooting skills required.
- Practical experience with Azure/M365, VMware.
- JAMF is a plus
- Certifications highly preferable (MSFT, CompTIA, ITIL) but not required.
- BA or BS degree preferred
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About The Company
We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.
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