Key Account Manager

The Key Account Manager will join Squareboat's IT services team, focusing on managing enterprise or mid-market client accounts. This role involves building long-term relationships, ensuring customer satisfaction, and driving growth by acting as the primary point of contact. The manager will align IT solutions with client objectives, coordinate with internal teams for seamless project execution, and identify opportunities for upselling and cross-selling services.

Must Have

• Manage and nurture relationships with key clients, acting as their trusted advisor.
• Act as the single point of contact for key client accounts.
• Understand client business objectives and align IT services/solutions.
• Work closely with pre-sales and solution architects to design customized proposals.
• Identify opportunities for account growth, upselling, and cross-selling.
• Coordinate with delivery, technical, and support teams for seamless execution.
• Collaborate with internal teams to resolve escalations.
• Monitor account performance, track KPIs, and share updates with clients.
• Address client concerns and ensure quick resolution of issues.
• Develop account strategies to retain and grow existing clients.
• Support finance teams in ensuring timely billing and payment collections.
• Stay updated on industry trends, competitors, and emerging technologies.
• Prepare account reports, proposals, and presentations.
• Conduct regular review meetings with clients.
• Bachelor’s degree in Business, IT, or a related field.
• 3+ years of experience as a Key Account Manager / Client Relationship Manager in an IT services company.
• Proven ability to manage multiple accounts and build long-term relationships.
• Strong understanding of IT services, software solutions, and digital transformation offerings.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM tools and MS Office Suite.

Good to Have

• MBA

Perks & Benefits

• Premium MacBooks with 22" LED monitors for all team members.
• From birthdays to milestones, we celebrate every success together.
• PlayStation, table tennis, and more for fun and relaxation.
• Annual 24-hour hackathons packed with innovation and prizes.
• Once a year, we travel together and create unforgettable memories.
• Sharing knowledge that inspires growth and innovation.
• Fixed shifts and a 5-day work week for a healthy lifestyle.
• Work on the latest technologies with world-class clients.
• Company-sponsored coverage for your health and peace of mind.
• Learn from top technical experts through structured coaching.
• Free access to courses and books for continuous learning.
• Collaborate on impactful open-source projects.

About this position

The ideal candidate will have a strong background in managing enterprise or mid-market client accounts, building long-term relationships, and ensuring customer satisfaction while driving growth. You will act as the primary point of contact for key clients, ensuring their needs are met with tailored IT solutions.

What are you going to do?

• Manage and nurture relationships with key clients, acting as their trusted advisor.
• Act as the single point of contact for key client accounts, ensuring smooth communication and coordination.
• Understand client business objectives and align IT services/solutions to meet their needs.
• Work closely with pre-sales and solution architects to design customized proposals and solutions.
• Identify opportunities for account growth, upselling, and cross-selling additional services.
• Coordinate with delivery, technical, and support teams to ensure seamless execution of client projects.
• Collaborate with internal teams to resolve escalations and maintain client trust.
• Monitor account performance, track KPIs, and regularly share updates with clients.
• Address client concerns and ensure quick resolution of issues to maintain high satisfaction.
• Develop account strategies to retain and grow existing clients.
• Support finance teams in ensuring timely billing and payment collections from clients.
• Stay updated on industry trends, competitors, and emerging technologies to provide insights to clients.
• Prepare account reports, proposals, and presentations for clients and senior management.
• Conduct regular review meetings with clients to assess progress, gather feedback, and propose improvements.

You need to have:

• Bachelor’s degree in Business, IT, or a related field (MBA preferred).
• 3+ years of experience as a Key Account Manager / Client Relationship Manager in an IT services company.
• Proven ability to manage multiple accounts and build long-term relationships.
• Strong understanding of IT services, software solutions, and digital transformation offerings.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM tools and MS Office Suite.