Leading Hand Service Technician

This newly created, hands-on leadership role is for a Leading Hand Service Technician based in Matamata. The company is a trusted provider in heavy machinery service, maintenance, and repair. The role involves supporting the Service Manager, leading a team, overseeing workflow, and providing technical expertise across diesel, hydraulic, electrical, and heavy machinery systems, ensuring efficient job progression and strong customer relationships.

Must Have

• Lead, coach, and support the service team
• Coordinate workflow
• Diagnose, repair, and maintain diesel, hydraulic, electrical, and heavy machinery systems
• Provide technical troubleshooting and field support
• Ensure efficient job progression and H&S compliance
• Build and maintain customer relationships
• Qualified Heavy Plant & Equipment Technician
• 10+ years’ experience in heavy plant & equipment
• Strong technical capability across diesel, hydraulic, and electrical systems
• Excellent diagnostic skills
• Solid understanding of H&S and safe workshop practices
• Full Class 1 licence

Good to Have

• Leadership exposure
• Familiarity with service systems/software
• Clear communication, delegation, and workflow management strengths
• Proactive, organised, solutions-focused approach
• Class 2/WTR licence

Company Description

• Newly created role – opportunity to shape and influence
• Hands-on leadership position
• Matamata base

We’re a trusted provider in heavy machinery service, maintenance, and repair—known for fast turnaround, technical expertise, and a strong safety-first culture. With a busy service department and a growing customer base, we’re now creating this new role for a skilled technician ready to step into a leadership-focused position.

Job Description

As the Leading Hand Service Technician, you’ll support the Service Manager and keep the service operation running smoothly. This hands-on role leads the team day-to-day, oversees workflow, and provides technical expertise across diesel, hydraulic, electrical, and heavy machinery systems. You’ll be responsible for:

• Lead, coach, and support the service team while coordinating workflow
• Diagnose, repair, and maintain diesel, hydraulic, electrical, and heavy machinery systems
• Provide technical troubleshooting and field support as needed
• Ensure jobs progress efficiently, manage consumables, and maintain H&S compliance
• Build and maintain strong customer relationships

Qualifications

You’re a qualified Heavy Plant & Equipment Technician with 10+ years’ experience and ideally some leadership exposure. You thrive in a busy environment, enjoy guiding others, and remain confident on the tools. You bring:

• Strong technical capability across diesel, hydraulic, and electrical systems
• Excellent diagnostic skills and familiarity with service systems/software
• Solid understanding of H&S and safe workshop practices
• Clear communication, delegation, and workflow management strengths
• A proactive, organised, solutions-focused approach
• A full Class 1 licence (Class 2/WTR an advantage)
• The physical capability to work with heavy equipment and in varied conditions

Additional Information

If you’re the type of person who leads by example, takes pride in quality work, and enjoys supporting a high-performing team, we’d love to hear from you, call Andrea McIntosh 0272276130 for a confidential conversation.