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Onboarding & Engagement Officer

12 Hours ago • All levels

Job Summary

Job Description

The Onboarding & Engagement Officer is responsible for welcoming new customers, assisting with account verification, resolving issues, gathering feedback, and completing various ad-hoc tasks. This role involves building rapport with customers, ensuring a positive first impression, and maintaining high process quality. The successful candidate will have strong communication and analytical skills, be detail-oriented, and able to work both independently and as part of a team. The position is based in the Bowen Hills office in Brisbane, Australia, with a hybrid work model.
Must have:
  • Knowledge of wagering industry
  • Strong communication skills
  • Attention to detail & analytical
  • Ability to work autonomously & in a team
  • Manage sensitive information
  • Build rapport with customers
Perks:
  • 12 weeks paid parental leave
  • Wellness benefits (gym memberships)
  • Free onsite barista
  • Stocked fridge and pantry
  • Learning & development opportunities
  • Company events
  • Access to sporting & racing events

Job Details

Description

Start your game… 

Entain Australia & New Zealand are fearlessly revolutionising the sports, racing and wagering industry. We are committed to delivering exceptional and unforgettable customer experiences, fuelled by creativity, innovation, and a strong connection between our audience and industry.

As an Onboarding & Engagement Officer, you will support our customer onboarding journey while playing a pivotal role in driving customer retention.

You'll be the first point of personal contact for our newest customers. Your confident social and telephone skills will be key in building a strong and positive first impression for the business. Reporting to the Outbound Manager and leadership team, you’ll be part of a growing, energetic team dedicated to providing world class customer service.

Where and how you can work... 

We have offices in Brisbane, Melbourne, Sydney, Auckland and Wellington, to name a few! At Entain AUS & NZ, we embrace flexibility by offering a hybrid working model, allowing employees to spend two days a week in the office to promote work-life balance and accommodate individual preferences. This role is located in our Bowen Hills office in Brisbane, Australia.

Key Responsibilities / Duties:

  • Making contact and welcoming our newest customers shortly after signup
  • Assisting with general feedback enquires and resolving issues for new customers
  • Assisting clients with verification processes
  • Ensuring clients are able to access their accounts
  • Gather customer feedback to pass onto other areas of the business
  • Completing various weekly adhoc tasks with high attention to detail
  • Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

Requirements

What you'll bring...

  • Knowledge of the wagering industry
  • Strong attention to detail and the ability to be analytical.
  • Ability to work autonomously and part of a team
  • Strong communication skills
  • Ability to meet deadlines and work under pressure
  • Ability to manage and deal with sensitive information.
  • Capacity to build rapport with customers and stakeholders.

Good interpersonal skills and an ability to communicate to all levels within the business are essential. A willingness to learn harnessed with a pro-active personality and a good work ethic are equally vital.

Benefits

Entain Lifestyle... 

  • Celebrate the joy of starting a family with 12 weeks of paid parental leave.
  • Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidised gym memberships and other paid-for services. 
  • Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of. 
  • A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth. 
  • Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.  
  • We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events. 

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About The Company

Welcome to Entain.


Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.


Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.


But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.


It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team.


We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.


If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.

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