This Operations Analyst role involves providing support for service routines, with a focus on critical performance analysis. The successful candidate will be responsible for monitoring and addressing deviations, collaborating with stakeholders, and accurately recording information in systems. Key duties include issuing reports in accordance with established governance for various demands. The position requires a degree in relevant fields such as Administration or Engineering, advanced knowledge of Office suite, SAP, BW, and BI tools like Power BI and Spotfire. Solid experience in these activities and availability for a hybrid work model in Macaé are essential.

Must Have

• Support service routines and critical performance analysis.
• Monitor and address deviations, interacting with stakeholders.
• Record in system and issue reports according to governance.
• Degree in Foreign Trade, Administration, Engineering, Statistics, Systems Analysis, Computer Science, Computer Engineering, Systems Development, or IT Management.
• Regular registration with the respective Class Council.
• Advanced knowledge of Office suite software.
• Knowledge of SAP and BW systems.
• Proficiency in BI tools like Power BI and Spotfire.
• Solid experience in related activities.
• Availability for hybrid work in Macaé - RJ.

Perks & Benefits

• Inclusive culture valuing diversity.
• Internal committees for inclusion and social responsibility.
• Groups for Women, People with Disabilities, Black People, LGBTQIAPN+, Parenthood, Generations.

ACTIVITIES

• Provide support for service routines, in the area of critical performance analysis, allowing the monitoring and treatment of deviations found, in interaction with stakeholders, recording in the system and issuing reports according to the governance established for each type of demand.

EDUCATION

Graduation: Foreign Trade, Administration, Engineering, Statistics, Systems Analysis, Computer Science, Computer Engineering, Systems Development or Information Technology Management

• Regular registration with the respective Class Council

MANDATORY KNOWLEDGE

• Advanced knowledge of Office suite software;
• Knowledge of the SAP system;
• Knowledge in the use of BI tools (Power BI and Spotfire) for information processing and managerial report issuance;
• Knowledge of the BW system.

REQUIREMENTS

• Solid experience related to the activities;
• Availability to work in a Hybrid Regime - Macaé.

About CAPCO:

At Capco, we promote an inclusive culture. We value diversity in all its expressions.

We think, together, always about diverse inclusion and social responsibility actions through internal committees managed by our internal community, such as the Women, People with Disabilities, Black People, LGBTQIAPN+, Parenthood, Generations groups, among others.

Our opportunities are open to everyone!!!

#LifeAtCapco

NEXT STEPS:

If you are eager to advance your career with us, apply and await contact from one of our recruiters!

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