Payment Account Manager - Middle

SOFTSWISS is seeking an experienced Payment Account Manager to join its Payments Team. The role involves developing and maintaining strong client relationships, understanding client business specifics, monitoring payment metrics, and creating development plans. The manager will collaborate with internal teams and clients to identify issues and propose solutions, communicate client requirements, and identify process improvements.

Must Have

• Develop and maintain strong, long-term relationships with clients and key individuals on the client's side
• Understand client business specifics and how it operates; Monitor and forecast key metrics related to payment operations
• Create a development plan and strategy for clients
• Collaborate with both the team and key personnel from the client's side to identify potential issues and propose effective solutions
• Collaborating with other departments, such as PSP BizDev, Tech team and BAM. Effectively communicate client requirements to other teams
• Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness
• Strong communication, negotiation, and analytical skills
• Prior experience in establishing and managing client relationships
• Proficiency in business English at an advanced level (B2)
• Thorough knowledge of the IT industry and its major processes
• Time management skills
• Willingness to learn and develop professionally continuously, keeping up-to-date with the latest best practices

Good to Have

• Experience in Fintech, Payments, or PSP (Payment Service Provider)
• Account management experience
• Familiarity with the Gambling or iGaming industry
• Basic knowledge of Devcode and understanding of platform functionality

Perks & Benefits

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Overview:

SOFTSWISS continues to expand the team and is looking for a Payment Account Manager to join our Payments Team.

We need a true, experienced, accomplished professional who shares our culture and values.

Key responsibilities:

• Develop and maintain strong, long-term relationships with clients and key individuals on the client's side
• Understand client business specifics and how it operates; Monitor and forecast key metrics related to payment operations
• Create a development plan and strategy for clients
• Collaborate with both the team and key personnel from the client's side to identify potential issues and propose effective solutions
• Collaborating with other departments, such as PSP BizDev, Tech team and BAM. Effectively communicate client requirements to other teams
• Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness

Requirements:

• Strong communication, negotiation, and analytical skills
• Prior experience in establishing and managing client relationships
• Proficiency in business English at an advanced level (B2)
• Thorough knowledge of the IT industry and its major processes
• Time management skills
• Willingness to learn and develop professionally continuously, keeping up-to-date with the latest best practices

Nice to have:

• Experience in Fintech, Payments, or PSP (Payment Service Provider)
• Account management experience
• Familiarity with the Gambling or iGaming industry
• Basic knowledge of Devcode and understanding of platform functionality

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation.
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 – foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly

Department

PSP

Role

Payment Account Manager

Remote status

Fully Remote

Employment type

Full-time