Large Enterprise Account Executive

Sprinklr is seeking a Large Enterprise Account Executive in Japan to build trusted relationships with senior executives and lead complex SaaS sales cycles. This role involves acting as a strategic advisor, understanding client needs, and aligning them with Sprinklr’s AI-native Unified Customer Experience Management platform to transform customer engagement and drive digital transformation for leading enterprises.

Must Have

• Proven success in enterprise software sales (6+ years), ideally SaaS.
• Ability to navigate complex organizations and close large-scale deals.
• Strong EQ, consultative selling skills, and cultural sensitivity.
• Passion for customer experience and digital transformation.

Perks & Benefits

• Voluntary healthcare coverage
• Paid time off to recharge
• Open Mentoring Program

Job Description

Shape the Future of Customer Experience in Japan

Sprinklr is the world’s leading AI-native Unified Customer Experience Management (Unified-CXM) platform, trusted by over 1,900 enterprises and 60% of the Fortune 100. We help brands deliver seamless, personalized experiences across every customer touchpoint by unifying data and enabling real-time insights.

Why Sprinklr Japan?

In Japan, 信頼 (trust), 調和 (harmony), and 長期的な関係 (long-term relationships) are the foundation of business success. At Sprinklr, we combine human insight with the speed and precision of AI to help brands earn loyalty through exceptional customer experiences. Join a global team that values integrity, collaboration, and innovation — while respecting the unique business culture of Japan.

Your Role

As a Large Enterprise Account Executive, you will:

• Build and nurture trusted relationships (信頼関係) with senior executives (CMO, COO, CTO) in Japan’s leading enterprises.
• Lead complex SaaS sales cycles and deliver solutions that transform customer engagement.
• Act as a strategic advisor, understanding client needs and aligning them with Sprinklr’s cutting-edge technology.
• Stay ahead of industry trends to provide insights and value to clients.

What We’re Looking For

• Proven success in enterprise software sales (6+ years), ideally SaaS.
• Ability to navigate complex organizations and close large-scale deals.
• Strong EQ, consultative selling skills, and cultural sensitivity (文化的感受性).
• Passion for customer experience and digital transformation.

Why Join Sprinklr?

• Work with global brands and cutting-edge AI technology.
• Be part of a culture that values integrity, learning, and growth.
• Competitive compensation and career development opportunities.

Ready to lead the Customer Experience revolution in Japan?

Apply now and join a team that’s shaping the future of enterprise engagement.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.