Player Support Specialist
Job Summary
Job Description
- Player Support
- Game Knowledge
- Problem Solving
- Communication Skills
- Community Management
- Data Analysis
- Issue Investigation
- Trend Identification
- Team Collaboration
- Product Impact
Job Details
Here’s what you’ll do
- Collect and process incoming player tickets and respond to their needs
- Identify opportunities to improve player support standards
- Build meaningful and trustful player relationships thanks to your proactive and results-driven approach
- Actively play our games and have expert level knowledge about them
- Find and investigate issues, patterns, and trends in player requests
- Analyze and report player behaviors and metrics to product teams regularly based on community feedback
- Collaborate closely with other teams to ensure there is an effective feedback loop between our players and the product teams
Desired skills and experiences
- Proficiency in both written and spoken English
- University Degree
- An interest in mobile casual games
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About The Company
More than a decade ago we set out with a dream: To have millions of people playing our games all over the globe. We launched our casual puzzle game titles Toy Blast in 2015 and Toon Blast in 2017. Both games disrupted the casual puzzle game genre and rapidly became the most loved products of their type globally. With more than 400 million players, our dream keeps getting bigger. We’re going above and beyond, ever-improving our games and reaching more and more people.
Our goal at Peak is to gather people with high capabilities, strong values, and a will to shape Peak’s story. We always place progress, learning, and becoming a better team at the heart of our decision making. The Peak team has already touched the lives of countless millions of people around the world. Just imagine what we can do with you aboard.
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