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Player Support Specialist

Player Support Specialist

3 Months ago • All levels • Customer Service

About the job

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Job Description

Player Support Specialist needed for mobile casual games. Strong communication, problem-solving, and game knowledge are essential.

Must have:

Player Support
Game Knowledge
Problem Solving
Communication Skills

Good to have:

Community Management
Data Analysis
Issue Investigation
Trend Identification

Perks:

Team Collaboration
Product Impact

As a Player Support Specialist, you will be a part of our Customer Experience team which responds to millions of active users’ needs on a daily basis. You will manage ongoing support services for our games by responding to all types of player concerns and implementing solutions. We have compact teams that are working very autonomously and closely together. You will partner with other related teams to support our players in the best possible way.

If you are passionate and forward-looking in your approach to game support and community management, join our team to be the vital connection between our product development teams and end users!

Here’s what you’ll do

Collect and process incoming player tickets and respond to their needs
Identify opportunities to improve player support standards
Build meaningful and trustful player relationships thanks to your proactive and results-driven approach
Actively play our games and have expert level knowledge about them
Find and investigate issues, patterns, and trends in player requests
Analyze and report player behaviors and metrics to product teams regularly based on community feedback
Collaborate closely with other teams to ensure there is an effective feedback loop between our players and the product teams

Desired skills and experiences

Proficiency in both written and spoken English
University Degree
An interest in mobile casual games

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About The Company

Peak

20 Active Jobs

More than a decade ago we set out with a dream: To have millions of people playing our games all over the globe. We launched our casual puzzle game titles Toy Blast in 2015 and Toon Blast in 2017. Both games disrupted the casual puzzle game genre and rapidly became the most loved products of their type globally. With more than 400 million players, our dream keeps getting bigger. We’re going above and beyond, ever-improving our games and reaching more and more people.

Our goal at Peak is to gather people with high capabilities, strong values, and a will to shape Peak’s story. We always place progress, learning, and becoming a better team at the heart of our decision making. The Peak team has already touched the lives of countless millions of people around the world. Just imagine what we can do with you aboard.