PV | Full Chargeback Analyst

The Full Chargeback Analyst will be responsible for analyzing chargeback disputes from acquirers for physical capture, payment links, and SDWO, handling commercial disagreement, fraud, and processing error chargebacks according to brand rules. This role involves processing cancellations, meticulously verifying commercial establishment documents for support, assisting in operational and systemic improvement projects, structuring end-to-end cancellation and chargeback processes to reduce losses, and ensuring SLA compliance for all related processes.

Must Have

• Analyze disputes received from acquirers for physical capture, payment link, and SDWO
• Handle chargebacks for Commercial Disagreement, Fraud, Processing Error following brand rules
• Process cancellations requested by commercial establishments
• Meticulously verify commercial establishment documents for support documentation to remedy disputes and prevent future losses
• Support operational and systemic improvement projects
• Structure an end-to-end cancellation and chargeback process to reduce losses
• Monitor and ensure compliance with agreed SLAs for dispute, cancellation, and chargeback processes
• Experience in Fintech, Acquiring or Subacquiring
• Higher Education in Products, Technology, Administration and related fields
• Previous experience with chargeback
• Excel skills

Good to Have

• SQL and Power BI skills

Perks & Benefits

• Committed to building an inclusive culture and an environment where people can balance career with personal commitments, valuing well-being
• Awarded by Great Place To Work™ in 24 countries
• Certified by Top Employers
• Recognized as one of the best companies for young professionals
• Rated 4.6 on Glassdoor

Company Description

Serasa Experian is the first and largest Datatech in Brazil. A leader in intelligence solutions for risk and opportunity analysis, focusing on credit, authentication, and fraud prevention journeys. With cutting-edge technology, innovation, and the best talents, it transforms risk uncertainty into the best decision, helping people achieve their dreams and companies of all sizes and segments to prosper.

We have 22,000 people operating in 32 countries, and every day we are investing in new technologies, talented professionals, and innovation to help all clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.

Job Description

• Analyze disputes received from acquirers for physical capture, payment link, and SDWO;
• Handle chargebacks for Commercial Disagreement, Fraud, Processing Error following brand rules;
• Process cancellations requested by commercial establishments;
• Meticulously verify documents provided by commercial establishments for support documentation, in order to remedy disputes with the aim of avoiding future losses;
• Support operational and systemic improvement projects;
• Structure an end-to-end cancellation and chargeback process to reduce losses;
• Monitor and ensure compliance with agreed SLAs for dispute, cancellation, and chargeback processes;

Qualifications

• Experience in Fintech, Acquiring or Subacquiring
• Higher Education in Products, Technology, Administration and related fields
• Previous experience with chargeback
• Excel skills
• SQL and Power BI skills (differential)

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we are more than 4 thousand people who work in various teams and specialties. Here, every knowledge and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, providing incredible experiences and careers for our people. Our strong people-first approach is externally recognized through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Every recognition indicates that we are on the right path, providing an increasingly better work environment for our talents.

#LI-HYBRID

Come be #TimeVeloz!

Let's grow together! We want to truly contribute to the growth of those around us. Our Purpose? To improve lives, share dreams and achievements.