Coordinator II, Disputes Collection (R-18572)

Dun & Bradstreet is seeking a Coordinator II for Disputes Collection in Hyderabad, India. This full-time, remote role involves handling customer inquiries via phone and email regarding payment processing, invoices, contracts, and dispute initiation. Key responsibilities include resolving AR-related customer disputes, liaising with sales teams, performing compliance file reviews, and ensuring adherence to financial policies. The ideal candidate will have 1-2 years of experience in AR disputes/credit and collection, strong problem-solving skills, and excellent verbal and written communication. A Bachelor's degree in finance or accounting is preferred. This role supports the credit/collections leadership team.

Must Have

• Day to day contact for AR related customer disputes
• Liaison with assigned sales teams to resolve issues prohibiting customer payment
• Perform compliance file reviews on a monthly basis
• Ensure the receivable resolution policy and procedures are adhered to
• Work with US finance billing teams to ensure compliance with collections and payment terms policies
• Support the team leader and leader of credit/collections by absorbing day to day team, cross-business and other leadership tasks
• 1-2 years in AR disputes/credit and collection
• Bachelor’s degree in finance, accounting or a related field is preferred
• Problem solving skills in a financially oriented environment
• Proven oral and written communication skills
• To meet deadlines and goals as an individual and function as a contributor in a team environment

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

In this position, you will answer a variety of phone calls and emails from our customers regarding processing payments, invoice & contract questions & initiating disputes. The ideal candidate for this position should have previous experience in an inbound customer service role and will possess excellent problem solving, verbal & written communication skills.

Key Responsibilities:

• Day to day contact for AR related customer disputes- Liaison with assigned sales teams to resolve issues prohibiting customer payment
• Perform compliance file reviews on a monthly basis. Review files with sales team and make determination on cancellations and bad debt
• Ensure the receivable resolution policy and procedures are adhered to
• Work with US finance billing teams to ensure compliance with collections and payment terms policies
• Support the team leader and leader of credit/collections by absorbing day to day team, cross-business and other leadership tasks

Key Requirements:

• 1-2 years in AR disputes/credit and collection
• Bachelor’s degree in finance, accounting or a related field is preferred
• Problem solving skills in a financially oriented environment
• Proven oral and written communication skills
• To meet deadlines and goals as an individual and function as a contributor in a team environment