As a Quality Analyst, your main responsibility will be to monitor transactions and provide valuable insights. You will document coaching opportunities thoroughly, share real-time feedback to ensure corrective measures are implemented, and actively participate in team meetings to share updates and best practices. You will also contribute actionable data to internal support groups, generate quality reports, and maintain accurate audit databases. Other responsibilities include participating in the design of monitoring formats, tracking performance, identifying customer needs through listening programs, assisting in the creation of external quality reports, and supporting the operations team with chats/tickets as needed.