Quality Assurance and Training Manager

Join our team

GoDaddy is seeking an experienced Quality Assurance and Training Manager to join our Trust & Safety organization. In this role, you’ll design, implement, and manage programs that ensure consistent, high-quality case handling across internal and outsourced teams. You’ll play a key role in developing training that enables our teams to identify and respond effectively to online threats, ensuring compliance with policies and regulations while maintaining the highest standards of safety, integrity, and customer trust.

If you’re passionate about building scalable quality and training programs that strengthen online safety and compliance, we’d love to hear from you!

What you'll get to do...

• Design, manage, and continuously refine quantifiable Quality Assurance programs to measure and improve performance across Trust & Safety functions.
• Develop and deliver comprehensive training programs for internal and BPO (Business Process Outsourcing) teams to ensure policy adherence, operational consistency, and regulatory compliance.
• Conduct regular audits and performance reviews to evaluate case accuracy, decision quality, and compliance with established processes and policies.
• Collaborate with cross-functional stakeholders in Legal, Compliance, Information Security, and Operations to align quality and training initiatives with evolving threats, regulatory changes, and business goals.
• Analyze quality metrics and training data to identify trends, recommend improvements, and report insights to leadership.
• Leverage AI and automation tools to enhance QA accuracy, detect emerging risk patterns, personalize training content, and drive efficiency across global teams.
• Partner with internal systems and operations teams to integrate QA and training results into continuous improvement initiatives and automation opportunities.
• Serve as a subject matter expert in QA methodology, performance measurement, and training design, ensuring programs evolve alongside emerging threats and best practices.

Your experience should include...

• 5+ years of experience in Quality Assurance and Training, preferably within Trust & Safety, content moderation, fraud prevention, or related domains.
• Experience using AI and automation tools to enhance QA workflows, detect trends, or deliver adaptive training solutions.
• Proven ability to design, implement, and scale QA and training frameworks across global or outsourced (BPO) teams.
• Strong analytical skills with experience interpreting operational data to drive measurable improvements.
• Familiarity with Trust & Safety threat landscapes, including phishing, scams, malware, and content abuse.
• Demonstrated success collaborating cross-functionally and communicating insights to senior stakeholders.

You might also have...

• Bachelor’s degree or equivalent experience in Business Administration, Communications, or related field.
• Experience with eLearning development tools or Learning Management Systems (LMS).
• Knowledge of GoDaddy products and services.

We've got your back...

We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us...

GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy._

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

At GoDaddy, we subscribe to a “pay for performance” approach that considers our total compensation to ensure we offer competitive pay. Total compensation elements vary based on role, but in addition to our base pay offering, may include:

• Comprehensive benefits (may vary based on location)
• Short-Term Incentives (annual bonus, sales incentive pay) - eligibility dependent on role and company and/or individual performance
• Long-Term Incentives (equity) - eligibility dependent on role

We are proud to provide pay transparency to our candidates. In the United States, we have four geographic pay groups (Groups). GoDaddy's target compensation is determined based on your location and varies based on an individual's qualifications, skills and experience at the time of the offer. For this role, our targeted base pay ranges for new hires in each US Group are:

• Group 1: $91,000.00 – $136,000.00
• Group 2: $101,500.00 – $152,500.00
• Group 3: $108,000.00 – $162,000.00
• Group 4: $118,000.00 – $177,000.00

Check out here to see which locations are aligned to each Group.

##### Apply Now and Join the #GoDaddyLife today!

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• For phone number, please enter your mobile number.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.