Renewal Manager - ASEAN

Reporting to the Manager, Renewal Management – APJ, your main objective is to drive all software maintenance and subscription renewals sales. You will be working in close partnership with various internal teams and/or Channel Partners to identify the list of projects that will expire in the upcoming months and start the process to renew them.    

• Manages a regional territory and supports both direct customers and partner-led accounts.  

• Contributes to a 6-month rolling forecast by leveraging account-level insights, historical trends, and ecosystem data to anticipate churn and guide business decisions 

• Negotiates effectively with customers and partners to minimize discounts and eliminate free-of-charge requests.  

• Works cross-functionally with Sales, Customer Success, and Analytics to mitigate risk, influence retention, and drive proactive renewal outcomes 

• Leads account planning sessions for mid and large accounts with internal teams and ecosystem partners.  

• Owns the full software subscription renewal cycle — from proactive follow-up and quoting to execution — ensuring target achievement while identifying upsell opportunities 

• Understands how the role contributes to company metrics, reporting, and business goals.  

• Engages directly with customers to build trusted relationships and effectively communicate the value of CyberArk support and continuous renewal 

• Maintains high data integrity while managing a large volume of transactions  

• Work on complex renewals deals involving multiple contracts, co-terming, cross-region elements   

• Thrives in environments that require manual processes and reconciliation of data across multiple systems. 

#LI-N1

#LI-HYBRID