Renewal Manager - ASEAN

##### Job Description

Reporting to the Manager, Renewal Management – APJ, your main objective is to drive all

software maintenance and subscription renewals sales. You will be working

in close partnership with

various

internal

teams

and/or Channel

Partners to

identify the list of projects that will expire in the upcoming months and start the process to renew them.

• Manages a regional territory and supports both direct customers and partner-led accounts.
• Contributes to a 6-month rolling forecast by leveraging account-level insights, historical trends, and ecosystem data to anticipate churn and guide business decisions
• Negotiates effectively with customers and partners to minimize discounts and eliminate free-of-charge requests.
• Works cross-functionally with Sales, Customer Success, and Analytics to mitigate risk, influence retention, and drive proactive renewal outcomes
• Leads account planning sessions for mid and large accounts with internal teams and ecosystem partners.
• Owns the full software subscription renewal cycle — from proactive follow-up and quoting to execution — ensuring target achievement while identifying upsell opportunities
• Understands how the role contributes to company metrics, reporting, and business goals.
• Engages directly with customers to build trusted relationships and effectively communicate the value of CyberArk support and continuous renewal
• Maintains high data integrity while managing a large volume of transactions
• Work on complex renewals deals involving multiple contracts, co-terming, cross-region elements
• Thrives in environments that require manual processes and reconciliation of data across multiple systems.

##### Qualifications

• Ideally

6+

years of renewals experience in Enterprise Software space for the ASEAN region

• Experience managing renewals in a Saas environment
• Prior experience of managing volume and working with in-country channel partners for ASEAN countries
• Discipline in managing time and monitoring results
• Proven track record of success

in

inside sales

• Knowledge

of

CRM software (preferably Salesforce)

• Ability to multi-task and prioritize while achieving

sales quota

• Works well in a matrix organization
• High Energy,

Self-Motivated and persistent

• Creative problem-solving, strong interpersonal skills and willingness to take the initiative
• Excellent written and phone communications skills while leveraging IT and communication tools