Retail Excellence Manager / Assistant Manager

The Retail Excellence Manager / Assistant Manager at Audemars Piguet is responsible for executing promotional activities, managing boutique teams, and ensuring sales targets are met. Key duties include coordinating sales statistics, inspiring team morale, supervising operations, handling customer complaints, and reviewing commission schemes. The role also involves retail development, CRM data analysis, and budget management, requiring strong numerical, communication, and leadership skills.

Must Have

• Execute promotional activities and make crucial decisions for sales targets
• Coordinate and manage sales statistics/KPI of boutique and employees
• Inspire boutique team’s morale and productivities to achieve sales targets
• Communicate company’s new policy and regulations to boutique managers
• Supervise shift table arrangement for efficient manpower
• Ensure Visual Merchandising display and sales staff grooming align with brand guidelines
• Coordinate with other supporting departments for boutique operational issues
• Handle customer complaints
• Review boutique commission scheme with Country GM and HQ retail team
• Maintain good relationship with department store’s floor managers
• Gather and compile competitors’ sales figures and sales promotion activities
• Review CRM data analysis report with CRM team
• Corporate with operation & CRM to supervise CRM plan and execute CRM event
• Work with Retail Manager to prepare a yearly retail budget
• Monitor and control the budget on a monthly basis
• Arrange regular catch up with boutique team member to trace working status
• Regular boutique visit to understand boutique needs
• 5 years or above luxury retail working experience
• Possess strong numerical reasoning and excellent logical analysis abilities
• Strong communication and presentation skill
• Be a good team player with proactive attitude, think out of box, detail oriented
• Proficiency in both written & spoken English and Chinese
• Strong PC skills in MS Office, Excel and Power Point

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Main Responsibilities

• The position is required to execute promotional activities & making the right crucial decision at a good timing to ensure the both short-term and long-term sales target can be achieved together with the operation team.

Scope of Work

1. Boutique team management

1. Coordination and management of sales statistics/KPI of boutique and employees.

2. To inspire boutique team’s morale and productivities to achieve monthly and annual sales target.

3. Regular meeting with boutique managers to communicate company’s new policy and regulations and listen to boutique team’s suggestions and answer the questions.

4. To supervise the shift table arrangement prepared by the store leaders to ensure the manpower is efficiently arranged

5. To ensure store Visual Merchandising display and sales staff are groomed and coping with the brand’s guidelines

6. To coordinate with other supporting departments for boutique operational related issues.

7. To handle customer complaints

8. Review boutique commission scheme with Country GM and HQ retail team

2. Retail Development

1. To maintain good relationship with department store’s floor managers to get favourable assistance.

2. To gather and compile competitors’ sales figures and sales promotion activities

3. CRM

1. To review CRM data analysis report with CRM team to CRM KPI is followed perfectly implemented

2. To corporate with operation & CRM to supervise CRM plan and execute CRM event

4. Financial/Budget

1. Work with Retail Manager to prepare a yearly retail budget.

2. Monitor and control the budget on a monthly basis.

5. Management/Human Resources

1. Arrange regular catch up with boutique team member to trace team member’s working status

2. Regular boutique visit to understand boutique needs

Qualifications

• 5 years or above luxury retail working experience
• Possesses strong numerical reasoning and excellent logical analysis abilities
• Strong communication and presentation skill
• A good team player with proactive attitude and always think out of box, detail oriented
• Proficiency in both written & spoken English and Chinese
• Strong PC skills in MS Office, Excel and Power Point