Senior Associate, Client Operations

Company description

At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the future of marketing. It’s also why clients rely on us to lead the way in connecting media, data, technology, and teams by what matters most – business outcomes.

Publicis Collective’s consultative practitioners are catalysts for business growth and innovation, we’re more than media experts. We are an incubator for high-performing talent and a launchpad for ideas that push the boundaries of what’s possible.

As part of the global Publicis Media network, we’re backed by the power, scale, and benefits of Publicis Groupe, one of the largest and most celebrated marketing and communications platforms on the planet.

How are we different? There are three core values at the center of our approach that help us stay ahead – curious, open, and driven.

Curious - A deep curiosity compels us to go beyond the brief to deliver exceptional outcomes.

Open - We value diverse perspectives and new ways of working.

Driven - We are ambitious, rigorous, self-disciplined, and resilient in our pursuit of excellence.

If you're a collaborative and enterprising practitioner with a passion for media and a desire to make a real impact, we want to hear from you.

Let's shape the future together.

Overview

The Client Operations department manages client-specific operational tasks across practice area within the agency, working closely with Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business, as well as bring tactical and meticulous work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors and provide a critical foundation for the agency.

The Senior Associate, Client Operations supports the Operations Supervisor and Associate Director. At the macro level, for their assigned client, the Senior Associate will manage financial reporting and compliance; ensure that the Investment and Strategy teams are adhering to the Client Operations processes by monitoring and correcting any quality assurance issues; create, steward and implement process improvements; act as a project manager for all Client Operations processes; share procedures with the Client Ops team as well as the Investment and Strategy teams. You will become very familiar with agency systems, policies and learn the efficient uses of the Microsoft Office suite. The ideal candidate has an analytic approach, proactive problem-solving skills, and meticulous.

Responsibilities

• Assist with internal and external reports to support the Client Operations processes, such as stewarding billing verification and completing client-facing financial deliverables
• Serve as an internal point of contact for outreach for the Strategy and Investment teams, providing information or helping them work through issues.
• Point of contact for client requests and questions
• Support the creation and stewardship of Authorizations and ensure proper processes are followed by the Strategy team, flagging when over-authorized.
• Work with Investment teams and Vendor Management to ensure that we are current with Vendor Payments and meeting clearing deadlines
• Work with Tools & System to ensure that users have access to the correct systems such as MediaOcean, MediaTools and the Operating system.
• Ensuring the Strategy and Investment teams are following proper processes for systems
• Attend Agency system trainings and meetings (i.e. MediaOcean)
• Assist the Operations Supervisor with miscellaneous Operations tasks and projects, including process implementation
• Own communications with sister agencies and system leads regarding user access and data inputs
• Implement regular audits and reporting checks to ensure process and data compliance across all systems that we manage
• Mentor to the Associates and other more junior colleagues
• Create and update training documentation
• Assist Supervisor/Associate Director with internal and external audits
• Participate in team meetings

Qualifications

• 1-2+ years of experience in operations, financial budget tracking, project management, or data analysis, preferably in a media agency or advertising agency
• The ability to rock the Microsoft Office suite, with proficiency with MS Office Suite (Word, Excel, PPT) and proven expertise in complex Excel formulas (vlookup, pivot tables, etc.) to support reporting
• Quantitative and analytical skills, and willingness to embrace a role that requires a mix of art and science
• Experience developing and presenting your thoughts and ideas
• Flexible and able to adapt to change in a fast-paced and constantly changing environment
• Thrives on a team and can meet tight deadlines on independent assignments
• Proficiency in making progress/completing work, even with overlapping deadlines
• Great teammate who enjoys learning and is willing to lean into new opportunities
• Able to balance numerous, simultaneous work streams
• Organized, meticulous, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
• Good at building relationships – a creative problem solver, a customer service expert, and a great standout colleague.
• A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights.
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

Compensation Range: $49,305 - $62,300 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/21/2025.

All your information will be kept confidential according to EEO guidelines.

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