Service Delivery Manager

The purpose of this exciting Service Delivery Manager role is to provide leadership and direction for the delivery of pre- and post-sales services and support to customers in the South East area of England.

As the focal point for all operational service delivery related issues, you are responsible for executing the service delivery processes in the district ensuring maximum customer satisfaction. You will lead the Field Services Engineers ensuring a high level of teamwork and engagement levels.

You are responsible for

• Managing customer relations: The customer experience is paramount, therefore the role will involve the recognition of customer needs, and the proactive management of customer relationships..
• Team Liaison: Working with district sales and project management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realization process (ORP)
• People Management: Leading and mentoring a team of Field Service Engineers and ensuring service execution according to Philips procedures and processes. Your role will also include performance management and people development, including training plans.
• Compliance: You will be responsible for service delivery operations compliance performance within the district and also for reporting compliance issues to quality & regulatory functions at regional level. Ensuring installation of base accuracy and monitoring maintenance operations are aligned with relevant business service manuals and quality policies.

You are a part of the Service and Solutions Delivery Team reporting to the Service Delivery Lead UKI. You will be part of a supportive team of Service Delivery Managers across the UK.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant experience in med tech sector
• Leadership skills
• Field service management experience
• Experience in Customer Services environment
• Commercial acumen
• Experience in leading and managing a team of technically skilled individuals
• Technical expertise of problem solving.
• Degree level education or equivalent
• Full driving licence

In return, we offer you a challenging, innovative environment with great opportunities for you to explore. From a competitive salary and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.

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How we work together

This is a field based role serving customers in the South East of England, primarily in London and surrounding areas.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business

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• Discover our rich and exciting history

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• Learn more about our purpose

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

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Why should you join Philips?

We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose

and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips

, read stories from our employee blog

, find information about our recruitment process

and answers to some frequently asked questions

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Equal opportunities

Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this in your application.

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