Service Operations Group Manager

3 Months ago • 5 Years + • Operations

Job Summary

Job Description

The Service Operations Group Manager at Playtika leads three teams (Technical Account Managers, Data team, and Systems team) across Romania, Poland, and Ukraine. Responsibilities include collaborating with Playtika's business units to enhance monitoring, observability, incident management, and insights; maintaining strong internal stakeholder relationships; conducting data analysis to improve business performance; and overseeing the creation and maintenance of Service Operations systems. The ideal candidate possesses strong leadership, data analysis, and communication skills, with a proven track record of managing technical teams and a passion for creating positive customer experiences.
Must have:
  • 5+ years managing multiple technical teams
  • Strong leadership & management skills
  • Data analysis & problem-solving skills
  • Excellent communication & presentation skills
  • Experience with monetization and game economy (advantage)
Perks:
  • Competitive salary and bonuses
  • Hybrid work (2 days in Warsaw office)
  • All-you-can-eat cafeteria
  • Six long weekends, extra birthday day off
  • Private healthcare, extra sick leave
  • Wellness program (yoga, massage)
  • Gaming room
  • Flexible hours, happy hours
  • Work permit assistance

Job Details

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide. 

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence. 

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA. 

With a strong financial foundation, disciplined operations, unwavering player-focused approach and  relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.  

A unique opportunity to make a significant impact on our games and player community awaits you as "Insights Group Manager" within the Service Operations unit.

The Insights Group plays a strategic role in maximizing business units' value by providing actionable insights and recommendations based on incident data. By working closely with various playtika’s departments (R&D, Monetization, Economy, Etc.), the group drives insights into work plans and addresses critical issues and operational business questions.

We are seeking a results-driven leader with a passion for turning data into action, collaborative with a ‘Can do’ approach.

This role will oversee 3 different teams (Technical account Managers, Data team and Systems team) based across Playtika sites in Romania, Poland and Ukraine.

Responsibilities:

  • Work closely with Playtika Business units to enable various of services related to Monitoring, Observability, production Incidents and Insights enabling
  • Maintain tight and collaborative interface with internal playtika stakeholders
  • Lead end-to-end data analysis uncovering insights and forecasting outcomes to improve business performance
  • Create, implement and maintain all systems used inside Service Operations department and oversee internal projects

Requirements:

  • At least 5 years of proven experience in managing multiple teams within a technical environment.
  • Strong leadership and management skills, with a track record of building and developing high-performing teams.
  • Passionate about creating positive customer experiences and turning challenges into opportunities.
  • A methodological approach to data together with the ability to present the data clearly and efficiently to support business decisions
  • High level of analytical and problem-solving skills with strong attention to detail
  • Great communication skills – someone who can turn complex concepts into actionable recommendations Familiarity and experience in the field of monetization and understanding of game economy – Advantage

What does it mean to work at Playtika?

You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below:

  • A competitive salary and performance-based bonuses;
  • Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week
  • All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria
  • Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;
  • Six “Power Up” long weekends for all, and additional day off for your birthday month;
  • Private medical healthcare and three additional sick leave days;
  • A wellness program in the office: yoga classes, massage chairs and zerobody room;
  • Gaming room with a variety of activities;
  • Flexible working hours and monthly happy hours;
  • Work permit assistance for employees;
  • Corporate celebrations, team buildings, and fun activities;

Come play with us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

If you feel the above describes you perfectly - Apply now! 

Employee at Playtika? 

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About The Company

Israel (On-Site)

Israel (On-Site)

San Rafael, California, United States (On-Site)

Ukraine (On-Site)

Netherlands (Hybrid)

Poland (Hybrid)

Romania (Hybrid)

Netherlands (Hybrid)

Netherlands (Hybrid)

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