Sr. Cloud Security Engineer

Imperva's Enterprise Services program drives customer success. As a Senior Cloud Security Engineer, you will respond to security and system health incidents, provide operational guidance, and troubleshoot/configure Imperva's Cloud Application Security platform. This role involves integration tasks, security response, advanced reporting, and consulting with internal technical and business functions to improve best practices. You will also work with Management to expand the global Enterprise Services program.

Must Have

• Respond to security and system health incidents.
• Provide operational guidance and troubleshoot Imperva Cloud Application Security platform.
• Analyze customer data for system health and security posture improvements.
• Research new attack vectors and create customized security policies.
• Participate in customer presentations and service reviews.
• Collaborate with internal threat research, data science, and product teams.
• Keep customer teams updated on onboarding, configuration, and security trends.
• Develop and implement troubleshooting tools and processes.
• Evaluate and enhance proactive monitoring, automation, and reporting.
• Minimum 6 years experience in application or network security.
• Experience in a technical customer-facing role.
• Demonstrated experience with Internet Security and Networking Technologies.
• Excellent analytical, problem-solving, and communication skills.
• Experience with basic scripting (e.g., Python).
• Experience with Kubernetes, Docker, AWS, Azure, or GCP.
• Ability to automate tasks and streamline processes.

Good to Have

• Proficiency with Python and JavaScript.
• Hands-on experience with Application Security.
• Hands-on experience with Kubernetes.

Perks & Benefits

• Separate allowance for night shift.
• Occasional paid weekend on-call rotation (1 weekend per quarter).

Job Summary:

Imperva's Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get from their products and services. As a Senior Cloud Security Engineer, you will respond to security and system health incidents, provide holistic operational guidance, and troubleshoot and configuration within Imperva's Cloud Application Security platform.

You will also see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. You will also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals), constantly improving best practices for solutions and services. You will work closely with Management to implement and expand the global Enterprise Services program.

Note: The position entails working night shift in India – 6:30 pm to 2:30 am IST or 7:30 pm to 3:30 am IST (8-5 pm or 9-6 pm Central Time). There will be a separate allowance for the night shift.

The position also entails an occasional paid weekend on-call rotation (1 weekend per quarter)

Location:

3-days hybrid in Noida Office.

Key Responsibilities:

• Expertise with Imperva Cloud Application Security platform and stay current on cloud, application, and cybersecurity trends
• Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance
• Analyze customer data such as case trends, traffic, alerts and attack information to make solid recommendations for improving systems health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect, alert, and prevent malicious requests and attacks.
• Participate in presentations, Quarterly Business Reviews and Service Reviews with customers on a regular basis.
• Take ownership of problems, work with Imperva’s internal threat research, data science, and product teams by delivering actionable intelligence that will inform & shape future product enhancements
• Keep customer teams up to date via ongoing status about onboarding, configuration and tuning efforts, cases, feature requests (RFEs), service review calls, and current news from the field on the latest security trends and developments as well as product release notes.
• Develop and implement troubleshooting tools, processes, and ideas that improve efficiency of Enterprise Services delivery. Continually evaluate and enhance proactive monitoring, automation, and reporting initiatives.

Qualifications:

• Minimum of 4 year bachelors degree in Information Systems or Computer Science or Telecommunications or any Technology field and minimum of 6 years experience in application or network security in a technical customer facing role OR
• 5 years’ experience in application or network security with a Master’s degree in a technology field with at least 3 years in a Technical Customer-facing role.
• Demonstrated experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, and OWASP Automated Threats to Web Applications.
• Excellent analytical and problem-solving approach alongside self-learning ability. Excellent communication (written and verbal), interpersonal skills, team-player and customer-focused skills.
• Experience with basic scripts in one or more languages, such as Python
• Experience with Kubernetes, Docker, and AWS or Azure or GCP
• You have a knack for automating redundant tasks, streamlining repetitive processes, and are always looking for opportunities to scale operations

Preferred Qualifications:

• Proficiency with Python & any other programming language like JS
• Hands-on experience with Application Security & Kubernetes

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.