Sr Technical Writer (Contract)

Uniphore is a leading B2B AI-native company, providing a multimodal architecture that combines Generative AI, Knowledge AI, Emotion AI, and workflow automation to drive business outcomes across various industries. As a Technical Writer, you will be responsible for creating and maintaining world-class end-user and technical documentation for Uniphore's AI-based applications and platform components, collaborating with product managers, engineers, and other stakeholders globally.

Must Have

• Produce and maintain comprehensive technical documents such as user guides, API references, and system operation guides for Uniphore's AI-driven products.
• Pioneer the use of AI tools within the documentation lifecycle to accelerate content generation and partner with IT to pilot and scale AI-enabled authoring workflows.
• Work closely with cross-functional teams, AI and SW engineers, product managers, and UX/UI designers, to gather detailed information and ensure the accuracy of technical content.
• Work with in-house content management systems to organize, manage, and publish all technical content.
• Develop detailed guides for platform components, including data pipelines, model lifecycle management, APIs, and system integrations.
• Create supplementary materials such as tutorials, videos, FAQs, training guides, and demos to facilitate user understanding and effective interaction with Uniphore's AI tools and platforms.
• Collect and incorporate feedback from users and stakeholders to continuously enhance documentation quality and usability.
• Stay informed about the latest trends and advancements in AI and technical writing to ensure documentation reflects current best practices and technological developments.
• Excellent English written and verbal communication skills
• Bachelor’s degree in English, communications, business, computer science, or a relevant technical field
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced, dynamic environment.
• At least 4 years of professional experience as a technical writer, preferably for AI platforms and applications
• Ability to explain complex AI concepts clearly to different audiences
• Understanding of AI-specific terminology and workflows
• Familiarity with cloud-based authoring and content management methods and tools.
• Experience documenting enterprise software

Good to Have

• Hands-on working knowledge of Paligo, Confluence, and JIRA
• Experience working with generative and agentic AI tools for organizing and authoring technical content
• Familiarity with AI development tools and frameworks

Perks & Benefits

• Annual incentive opportunity based on target achievement
• Pre-IPO stock options
• Benefits including medical, dental, vision, 401(k) with a match
• Generous paid time off
• Paid holidays
• Paid day off for your birthday
• Other paid leave policies to support employees through all phases of life

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

As a Technical Writer, you own the end-user and technical documentation for a set of AI-based applications and platform components. You are working closely with Product Managers, Product Engineers, and other stakeholders around the globe to create and maintain world-class technical documentation across Uniphore’s portfolio of products.

Responsibilities

• Produce and maintain comprehensive technical documents such as user guides, API references, and system operation guides for Uniphore's AI-driven products.
• Pioneer the use of AI tools within the documentation lifecycle to accelerate content generation and partner with IT to pilot and scale AI-enabled authoring workflows.
• Work closely with cross-functional teams, AI and SW engineers, product managers, and UX/UI designers, to gather detailed information and ensure the accuracy of technical content.
• Work with in-house content management systems to organize, manage, and publish all technical content.
• Develop detailed guides for platform components, including data pipelines, model lifecycle management, APIs, and system integrations.
• Create supplementary materials such as tutorials, videos, FAQs, training guides, and demos to facilitate user understanding and effective interaction with Uniphore's AI tools and platforms.
• Collect and incorporate feedback from users and stakeholders to continuously enhance documentation quality and usability.
• Stay informed about the latest trends and advancements in AI and technical writing to ensure documentation reflects current best practices and technological developments.

Requirements:

• Excellent English written and verbal communication skills
• Bachelor’s degree in English, communications, business, computer science, or a relevant technical field
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced, dynamic environment.
• At least 4 years of professional experience as a technical writer, preferably for AI platforms and applications
• Ability to explain complex AI concepts clearly to different audiences (developers, data scientists, business users)
• Understanding of AI-specific terminology and workflows
• Familiarity with cloud-based authoring and content management methods and tools.
• Experience documenting enterprise software

Plus:

• Hands-on working knowledge of Paligo, Confluence, and JIRA
• Experience working with generative and agentic AI tools for organizing and authoring technical content
• Familiarity with AI development tools and frameworks

This role is initially structured as a contract position with the potential to convert to full-time based on performance and business needs.

Hiring Range:

$154,400 - $212,300 - for Primary Location of USA - CA - Palo Alto

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.