Supervise a technical support team assisting electricians with installing and operating residential energy products. Responsibilities include ensuring team performance meets SLAs, maintaining product knowledge, managing phone and ticketing queues, conducting performance evaluations, hiring and training, and collaborating with other departments. Requires strong technical skills, management experience, and excellent communication. The role involves resolving escalated issues, creating knowledge base articles, and improving team efficiency and motivation. The position is based in Amsterdam and focuses on sustainable energy solutions.