Technical Quality Control Specialist

The Role: Minted is excited to hire a Quality Control Specialist for the Merch Ops team. The Quality Control (QC) Specialist plays a critical role in upholding and enhancing product quality across Minted.com. As a champion of both artist and customer experience, this role is responsible for auditing all product launches—including new and existing formats—to ensure they meet Minted’s quality standards.  Reporting to Director, Merchandising Operations, the QC Specialist also ensures timely resolution of bugs, manages relevant Merch Ops tickets in JIRA, and analyzes quality data to drive continuous improvement. This role requires strong cross-functional collaboration, meticulous attention to detail, and a proactive mindset toward process optimization. As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com" You will:

• Partner with the Merchandising team to understand and enforce product quality standards across all assortments
• Audit production files to ensure optimal print quality; communicate necessary changes to the production team
• Review product data on Minted.com, flag discrepancies, and coordinate resolutions with production and merchandising teams
• Participate in live-site quality checks to ensure a seamless customer shopping experience; provide insights to inform future product launches
• Conduct Express Service audits for all eligible product types
• Track and report on quarterly and annual quality metrics

You are:

• Resourceful and proactive - you do not wait to be told to solve problems, but rather seek out new opportunities to improve
• Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment
• A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly
• Receptive to change. You are flexible, adaptable, innovative, and open in response to changing priorities
• A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependence, drawing on strong functional areas to build your business
• A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals
• A team player, someone with humility and a low ego, who understands that our collective success outweighs personal gains

You have:

• A passion for quality of the Minted site experience and printed product.
• Meticulous attention to detail
• Strong communication skills and a positive attitude
• Reporting experience
• An understanding of Minted end to end process