Technical Writer - Senior

Overview:

SOFTSWISS continues to expand the team and is looking for Technical Writer. We need a true, experienced, and accomplished professional who shares our culture and values to join our team.

As a technical writer, you are going to deliver user guides, release notes, microcopy, and technical documentation including API docs-reference and conceptual parts.

Our tools: Docusaurus, Redocly, Swagger, Git, GitLab, VS Code, Mailchimp, Confluence, Jira.

About Product:

iGaming Platform:

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.

Purpose of the role:

You’ll develop and maintain clear, structured documentation to support Technical Account Managers and internal teams, ensuring smooth onboarding processes and efficient knowledge sharing.

Your work will enhance the accuracy, accessibility, and consistency of our internal knowledge base, enabling Technical Account Managers to deliver exceptional client experiences.

Key responsibilities:

• Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos and tutorials, FAQs, and glossaries
• Create, edit, and maintain technical documentation including but not limited to API documentation, description of configuration files
• Create release notes
• Create microcopy
• Work closely with writers, integration managers, developers, product owners, business analysts, QA team, and others
• Mentor other technical writers on best practices and processes

Requirements:

• Minimum of 3+ years of experience in technical documentation
• Proven experience in writing user guides in explanatory and procedural styles for multiple audiences
• Excellent knowledge of Microsoft Style Guide, Google Developer Style Guide, or similar
• At least one year of experience in API writing, familiarity with API documentation tools
• English not lower than C1 and higher
• Russian not lower than C1 and higher
• Experience in writing release notes
• Experience in UX-writing
• Experience with Git
• Knowledge of any markup languages
• Proficiency with managing Confluence content
• Experience in writing and proofreading of content, especially technology-related content
• Excellent communication skills, both written and verbal
• Critical thinking
• Proactiveness and initiative
• Must be a self-motivator who works well independently and in a team environment with little direct supervision
• Ability to influence and communicate effectively with both technical and non-technical people

Nice to have:

• Writing for gambling or fintech domains
• Ability to read and understand any programming language
• Example of user guides you've created
• Example of APIs you’ve created

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here_ – what to expect, how to prepare, and what makes SOFTSWISS different

Department

Technical Writers

Role

Technical Writer - Casino Platform

Locations

Poznań, Poland, Valletta, Malta

Remote status

Fully Remote

Employment type

Full-time

Employment level

First /Mid-Level Officials