US-Expert

1 Day ago • All levels

Job Summary

Job Description

The US-Expert role involves demonstrating and sustaining top-performing sales and service to Apple customers. This includes understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers. The expert is expected to be knowledgeable about Apple's products, services, purchase options, and sales processes, and to proactively stay up to date. Support for peers through knowledge sharing about Apple’s products, services, and purchase options is also expected, as well as assisting in offering ownership opportunities. The role also includes maintaining accuracy, following guidance, providing customer service and support, and contributing to an inclusive environment.

Must have:

Demonstrate top-performing sales and service.
Understand and address customer needs.
Present Apple products and services effectively.
Share knowledge about Apple's products and services.

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Job Details

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.