Account Manager (Full Time, Remote)

Job Description:

At Hike, we’re building the Rush Gaming Universe 🎮 📲 💰

To know more, check out work.hike.in.

Hike Code 📝( Our core cultural values )

The Hike Code is our value system. We aim to live and breathe by these every single day. They inspire us to be the best we can be and they are weaved into every part of our decision making, how we review performance and much more. We have 9 core values:

• Top Talent in Every Role → Both a quest for greatness & shared values are important to us 🦸‍♂️
• Owner not a Renter → Proactive & radically responsible. Everyone is an owner 🤝
• Pro-Sports Team → Strength-based, results driven with a "team-first" attitude ⚽️
• Customer Obsession → We exist to delight our customers 😃
• Think Deeply & Exercise Good Judgement → Clear mind, obsession to simplify & data-informed 🙇‍♀️
• Build & Make Magic → Courage to walk into the unknown and pioneer new fronts 🙀
• Be Insatiably curious & keep Improving → Curiosity to acquire new perspectives, quickly 👨‍🏫
• Move Fast & Be Dynamic→ Ruthless prioritization & move fast 🙋‍♂️
• Dream Big, Be Bold & Think Long Term → Courage to climb big mountains 🚀

Skills & experience we're looking for 👨‍💻

• Minimum of 5+ years of experience in account management, customer relations, or a similar role within the gaming or technology industry | Top Talent in every role 
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers | Customer obsession
• Strong problem-solving skills, with the ability to provide quick, effective solutions to complex issues | Think Deeply 
• Moderate Proficiency in using data and analytics to inform decision-making and tailor user engagement strategies | Top Talent in every role 
• A deep commitment to providing exceptional customer service and enhancing the user experience | Customer obsession
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and user needs | Move Fast
• Collaborative mindset with the ability to work effectively with cross-functional teams. | Pro-Sports Team 

You will 📲

• Customer Relationship → Trust Building: Instill trust among high-value players by demonstrating reliability, transparency, and a deep understanding of their preferences and gaming habits
• Customer Relationship → Expectation Management: Develop and maintain strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are met
• Operations → Real-Time Support: Provide quick, real-time support and resolution for any issues or inquiries, ensuring a seamless and satisfying user experience
• Strategy → User Engagement: Identify opportunities to motivate high-value customers to increase their engagement and activity on the platform through personalized recommendations and incentives
• Operations → Feedback Collection: Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and communicate them to relevant internal teams
• Customer Relationship → Upselling and Promotion: Promote and upsell new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value
• Analytical Skills → Data Utilization: Utilize data and analytics to understand customer behavior and preferences, tailoring your approach to meet their specific needs and maximize their engagement
• Cross-functional collaboration → Work closely with product, marketing and customer service teams to develop and implement strategies that drive user retention and growth

💰 Benefits → We have tremendous benefits & perks. Check out work.hike.in to know more