Account Manager : Escalations and Triage Subject Matter Expert
Hybrid
Toronto,CAN
www.vgw.co
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for an Account Manager to join the team.
In this role you will sustainably manage a portfolio of customers , providing them with the very best player experience and customer care.
Key responsibilities will include:
- Strategically service a large cohort of rotating players.
- Proactively communicate new features and products to players in your portfolio and act on opportunities to educate customers on features and products to increase value.
- Be aware of risks and look for opportunities to manage risk within the team.
- Demonstrate the ability to articulate and understand the headlines, KPIs and key activities which drive the performance of your portfolio.
- Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player’s experience.
What you will bring to the role:
- 3-5 years demonstrated B2C relationship management experience.
- Demonstrated ability to sustain excellent customer relationships over time.
- 2-3 years experience hitting productivity targets.
- Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
- Ability to understand the implications of actions and make recommendations for solutions.
About VGW
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.
As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.
At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.
Why VGW?
At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.
Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.
We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.
But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.
It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.
If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.
Find out more at www.vgw.co
VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.
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