Community Manager

2 Months ago • 2 Years + • ~ $240,000 PA
Community Management

Job Description

We are seeking a Community Manager passionate about gaming to connect our development team with our player base. You will foster a thriving and engaged community across social media, forums, and in-game channels, ensuring players feel heard and connected. Your role involves managing and moderating community channels, creating and driving engagement initiatives like events and livestreams, and tracking player sentiment to provide insights to the dev teams. You will also uphold community guidelines, coordinate basic support, and represent the brand positively online.
Good To Have:
  • Experience running livestreams or video content
  • Familiarity with analytics tools
  • Previous involvement in gaming communities
Must Have:
  • 2+ years of community management experience
  • Excellent written and verbal communication skills
  • Experience managing Discord, Reddit, forums
  • Experience managing social platforms (Instagram, X, TikTok, YouTube)
  • Strong understanding of gaming culture
  • Content-savvy mindset
  • Organized and proactive
  • Self-starter attitude
Perks:
  • Knowledge and working experience with ADO
  • Experience with Microsoft tools
  • Experience with Studios Quality

Add these skills to join the top 1% applicants for this job

ms-office
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COMMUNITY MANAGER


Are you passionate about gaming and skilled at bringing communities together? We’re looking for a Community Manager to serve as the vital link between our development team and player base. You’ll foster a thriving, engaged, and loyal community across social media, forums, and in-game channels, ensuring players feel heard, excited, and connected to our games. Your strategic communication and deep understanding of gaming culture will help drive long-term engagement and brand loyalty.

What Will You Do?

  • Be the Voice & Ear of the Community: Serve as the direct connection between players and developers—gathering feedback, relaying updates, and building trust.

  • Manage and Moderate Community Channels: Lead community engagement across Discord, Reddit, game forums (e.g., Discourse, Vanilla), and social platforms like Twitter/X, Instagram, TikTok, Facebook, and YouTube.

  • Create & Drive Engagement Initiatives: Organize and host community events, contests, livestreams, and AMAs (Ask Me Anything) to energize and grow the community.

  • Track Sentiment & Surface Insights: Monitor community feedback, trends, and pain points, and escalate them to production and dev teams with clear summaries and recommendations.

  • Uphold a Healthy Environment: Establish and enforce community guidelines, moderation workflows, and escalation paths in coordination with internal and volunteer mods.

  • Coordinate Basic Support: Work alongside the Customer Support team to address basic player needs and common issues.

  • Represent the Brand Online: Be a consistent, positive, and professional presence across platforms—informing, engaging, and supporting players.

    To Be Successful You Will Have:

    • 2+ years of experience in community management, ideally in a live-service or multiplayer gaming environment.

    • Excellent written and verbal communication skills, with the ability to manage conversations calmly and empathetically—even under pressure.

    • Hands-on experience managing Discord bots, Reddit moderation tools, forums, and major social platforms (Instagram, X/Twitter, TikTok, YouTube, etc.).

    • Strong understanding of gaming culture, community dynamics, memes, and online player behavior.

    • Content-savvy mindset, capable of collaborating with marketing or content teams to support campaigns, announcements, and organic growth.

    • Organized and proactive, with the ability to manage multiple community tasks and provide data-driven insights.

    • Comfort in ambiguity, with a self-starter attitude and ability to work autonomously in fast-paced environments.

    Bonus Points:

    • Experience running livestreams or video content (Twitch, YouTube Live).

    • Familiarity with analytics tools (e.g., Sprout Social, Discord Insights, Reddit metrics).

    • Previous involvement in gaming communities as a player, moderator, or creator.

     

    In Return, You can Expect:

    • Knowledge and working experience with ADO
    • Experience with Microsoft tools
    • Experience with Studios Quality

     

    The Gross monthly wage will be MXN 20,000.00/monthly

     

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