Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs

Customer Support Agent with English and Spanish

Amber

Bucharest, Romania (Hybrid)

18 Hours ago • 1 Years +

2 skills required for this role

Boost these skills to join the top 1% applicants for this job

About the job

About us:

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.

Player Support Agent with English & Spanish

As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.

Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.

Job Purpose:

First and foremost, one of our core values is Culture, and this is reflected in our daily activities.

We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us. We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.

Primary Duties and Responsibilities:

Provide support and answer inquiries for Live Players.
Gather relevant data from the players, understand the root cause, and offer personalized solutions.
Constantly keeping yourself updated in terms of game/features/design/procedural changes.
Be in tune with the project’s productivity and quality targets.
Carefully check the backlog and report negative trends as soon as possible.
Maintain healthy KPI results on a daily/weekly/monthly basis.

Qualification & Requirements:

Native level of fluency in written and spoken Spanish.
High level of fluency in written and spoken English.
Excellent written and verbal communication skills.
At least 1 year of working experience in customer service, player support, or contact center.
Hands-on experience with contact center processes, tools, and multilingual support.
Innovative and passionate about delivering the best user experiences possible.
Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
Video games knowledge.
Technical support experience in a customer-focused role is preferred, but not essential.

Tools:

Helpshift
Zendesk
Slack / Zoom
MS Office Suite

Nice to have:

iOS/Android/Switch/PlayStation/PC experience.
Ability to work in a multicultural environment.
Game support knowledge.

What we offer:

A fun and dynamic industry where you can make a difference.
Professional and friendly work environment.
An attractive salary package.
Awesome and talented colleagues.
Support from all your teammates.
Access to training and learning programs.

About The Company

Amber

61 Active Jobs

Amber is a full-service game development and creative services agency, with offices in Bucharest, Botosani, Craiova, Kyiv, Warsaw, San Francisco, Los Angeles, Guadalajara and Montreal. We're structured as a network of studios with different skills and specializations, delivering top quality services in full game production, co-development, engineering, design, live ops, quality assurance and more.

Customer Support Agent with English and Spanish

Metro Manila, Philippines (Hybrid)

Customer Support Agent with English

Metro Manila, Philippines (Remote)

Customer Support Agent with English

Bucharest, Romania (Remote)

View All Jobs

Similar Skill Jobs

Junior Gameplay Engineer - Raven Software

England, United Kingdom (On-Site)

Writer

United States (Remote)

Character Artist

United States (Remote)

Rigging Supervisor

British Columbia, Canada (On-Site)

Tencent Cloud Senior Solution Architect (Cloud Migration) - Thailand

Bangkok, Thailand (On-Site)

Tencent Cloud International Project Manager – Indonesia

Jakarta, Indonesia (On-Site)

Tencent Cloud Senior Solution Architect (Cloud Migration) - Indonesia

Jakarta, Indonesia (On-Site)

Tencent Cloud International Project Manager - Thailand

Bangkok, Thailand (On-Site)

Expert Technical Producer

British Columbia, Canada (On-Site)

Sr Environment Artist (External Development - Contract)

California, United States (On-Site)

Jobs in Bucharest, Bucharest, Romania

Program Manager, Games Player Experience

Bucharest, Romania (Hybrid)

Senior Game Designer

Bucharest, Romania (Remote)

Game Creation Operations Engineer

Bucharest, Romania (Remote)

Video Game Tester

Bucharest, Romania (On-Site)

Junior Studio Maintenance Specialist

Bucharest, Romania (On-Site)

Software Architect

Bucharest, Romania (Hybrid)

Site Reliability Engineer

Bucharest, Romania (On-Site)

Senior Artist (2D)

Bucharest, Romania (On-Site)

Monetization UI Artist

Bucharest, Romania (On-Site)

3D Modeler

Bucharest, Romania (On-Site)

Customer Service Jobs

English Customer Support Agent

Sliema, Malta (Hybrid)

Customer Service - Chinese Mandarin Speaking Game Presenter (Online Casino Dealer)

British Columbia, Canada (On-Site)

Consumer Operations Team Lead/Manager

Singapore United States (Remote)

German Customer Support

Poland (Remote)

German Customer Support

Pomeranian Voivodeship, Poland (Remote)

German Customer Support

Greater Poland Voivodeship, Poland (Remote)

German Customer Support

Masovian Voivodeship, Poland (Remote)

Card Shuffler - Customer Service No experience required

British Columbia, Canada (On-Site)

Customer Service - Chinese Mandarin Speaking Casino Dealer (No Experience Required)

British Columbia, Canada (On-Site)

Customer Service - Japanese Speaking Game Presenter (No experience required)

British Columbia, Canada (On-Site)

Game Development Courses

Learn the foundations of Game Development and create your very own video game.

Full-Stack Game Development • Game Development Fast Track • Game Development Advance

Programming MCQs

Check out our comprehensive collection of programming multiple choice questions (MCQs) curated for both aspiring and experienced game developers. Enhance your skills and knowledge with our targeted, expert-level questions.

Unity MCQs • OOPS MCQs • C++ MCQs • Data Structures MCQs • Design Patterns MCQs

Try out our Online Compilers

Write, run, compile, and debug your code efficiently with our user-friendly online compilers. Accessible from anywhere, our compliers simplify your coding experience.

C++ Compiler • C Compiler • Python Compiler • HTML Compiler • Javascript Compiler

A global community of game builders. Helping people upskill and land jobs in the best gaming studios.

Company

Key Links

Contact Us

hello@outscal.com

Made in INDIA 💛💙