Onboarding & Engagement Officer

Start your game… 

Entain Australia & New Zealand are fearlessly revolutionising the sports, racing and wagering industry. We are committed to delivering exceptional and unforgettable customer experiences, fuelled by creativity, innovation, and a strong connection between our audience and industry.

As an Onboarding & Engagement Officer, you will support our customer onboarding journey while playing a pivotal role in driving customer retention.

You'll be the first point of personal contact for our newest customers. Your confident social and telephone skills will be key in building a strong and positive first impression for the business. Reporting to the Outbound Manager and leadership team, you’ll be part of a growing, energetic team dedicated to providing world class customer service.

Where and how you can work... 

We have offices in Brisbane, Melbourne, Sydney, Auckland and Wellington, to name a few! At Entain AUS & NZ, we embrace flexibility by offering a hybrid working model, allowing employees to spend two days a week in the office to promote work-life balance and accommodate individual preferences. This role is located in our Bowen Hills office in Brisbane, Australia.

Key Responsibilities / Duties:

• Making contact and welcoming our newest customers shortly after signup
• Assisting with general feedback enquires and resolving issues for new customers
• Assisting clients with verification processes
• Ensuring clients are able to access their accounts
• Gather customer feedback to pass onto other areas of the business
• Completing various weekly adhoc tasks with high attention to detail
• Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

What you'll bring...

• Knowledge of the wagering industry
• Strong attention to detail and the ability to be analytical.
• Ability to work autonomously and part of a team
• Strong communication skills
• Ability to meet deadlines and work under pressure
• Ability to manage and deal with sensitive information.
• Capacity to build rapport with customers and stakeholders.

Good interpersonal skills and an ability to communicate to all levels within the business are essential. A willingness to learn harnessed with a pro-active personality and a good work ethic are equally vital.

Entain Lifestyle... 

• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidised gym memberships and other paid-for services. 
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of. 
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth. 
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.  
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.