Process and Project Specialist

Mercer LAC has an exciting opportunity, for the role Process and Project Specialist. This role will be based in Bogotá, Colombia.

What can you expect?

The Process and Project Specialist plays a critical role in planning, organizing, and managing resources and processes to ensure the successful delivery of projects and programs within defined scope, timeline, quality, and budget. This role focuses on driving continuous process improvements enhancing overall operational efficiency.

The specialist will apply proven project management methodologies to facilitate effective communication among stakeholders, manage project timelines, and ensure strict adherence to project requirements. A proactive problem-solving mindset and the ability to adapt to evolving project needs are essential to delivering impactful results.

Success in this role requires strong organizational skills, attention to detail, and the ability to collaborate effectively within cross-functional teams. Familiarity with project management tools and process improvement frameworks will be advantageous.

We will rely on you to:

• Manages large-scale projects from start to finish, ensuring alignment with organizational goals by planning, scheduling, budgeting, and monitoring progress.
• Develops and implements strategies to optimize business processes, enhancing efficiency and effectiveness across departments.
• Analyzes complex project-related issues, identifying risks and developing mitigation strategies to ensure project success.
• Conducts comprehensive assessments of existing processes, recommending actionable solutions to address identified gaps and inefficiencies.
• Analyzes service quality metrics and performance data to identify trends, issues, and opportunities for enhancement.
• Leads cross-functional teams and establishes strong relationships with key stakeholders, facilitating collaboration and communication to achieve milestones and ensure alignment.
• Prepares and presents project status reports to stakeholders, highlighting key findings and recommendations, ensuring transparency and effective decision-making.
• Evaluates project outcomes, implementing lessons learned to enhance future performance and efficiency.

What you need to have:

• Bachelor’s degree
• Minimum of 3-5 years of experience in project management or process improvement roles.
• Outstanding communication skills in English
• Strong organizational and time management skills.
• Excellent communication and stakeholder management abilities.
• Ability to analyze processes and identify opportunities for improvement.
• Proactive problem-solving skills and adaptability to changing priorities.

What makes you stand out:

• Certification in project management (e.g., PMP, CAPM) or process improvement (e.g., Lean Six Sigma).
• Experience with formal process improvement methodologies such as Lean, Six Sigma, or Agile.
• Knowledge of budgeting and cost control in project environments.
• Experience in data analysis and reporting to support decision-making.
• Experience working in regional teams.
• Portuguese speaker.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.