Club Millesime Manager

Sofitel Sydney Darling Harbour is seeking an exceptional Club Millesime Manager to lead a team in delivering five-star guest experiences. The role involves maintaining high Food and Beverage and Front Office service standards, ensuring efficient guest registration and departure, and expertly handling guest complaints. The manager will also be responsible for implementing training programs, embodying French hospitality, and upholding Sofitel brand standards to achieve total customer satisfaction.

Must Have

• Previous experience in guest services leadership
• Ability to maintain Food and Beverage service standards
• Proficiency in guest registration, departure, and telephone service
• Skill in handling guest problems and complaints professionally
• Strong communication and organisational skills
• A proactive mindset and ability to thrive in a fast-paced environment
• Ability to work a rotating roster including weekends & public holidays
• Full Australian Working Rights

Good to Have

• 5-star luxury guest services experience
• Passion for luxury hospitality

Perks & Benefits

• Access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences
• Daily artisan coffee at a preferred rate
• Specially crafted Ambassador dining menu
• Distinguished learning platform for tailored development

Company Description

Discover the Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

Are you energised, detail-obsessed, and ready to bring five-star magic to every guest stay? We’re on the lookout for an exceptional Club Millesime Manager, a true leader who can inspire a team, elevate our service standards, and ensure every room shines brighter than the last.

• Maintain Food and Beverage service standards, and ensure efficient guest registration, departure, and telephone service.
• Actively promote Sofitel practices and programs.
• Ensure that guest problems and complaints are handled in a professional courteous manner and ensure follow through by proper record keeping of the results in Trust You and internal guest feedback.
• Proactive adherence to the Food and Beverage and Front Office brand standards across the hotel including guest focus, Ambassador Appearance, department organisation, and operational effectiveness.
• Lead by example when attending to guest requests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Work together with trust so that colleagues and management meet the goals of the departments.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Implement training programs for all employees, conduct induction and skills training.
• Carry out reception, Food and Beverage and Front Office communications and concierge duties as required.
• Implement the Accor values and Accor customer vision to ‘Feel Welcome, Feel Valued.
• Display host/hostess type qualities when taking ownership of the Hotel.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Qualifications

• Previous experience in guest services leadership (5-star luxury experience is a huge plus).
• A hands-on leader with a natural ability to motivate and inspire.
• Strong communication skills and a warm, positive energy.
• Exceptional organisational skills and a love for structure, detail, and consistency.
• A proactive mindset, you see solutions long before problems appear.
• Ability to thrive in a fast-paced, high-expectation environment.
• Passion for luxury hospitality and delivering unforgettable guest moments.
• Always display a professional appearance, representing our Sofitel brand.
• Ability to work a rotating roster including weekends & public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.