Customer Success Advisor

As a Customer Success Advisor at Autodesk, you will empower customers to maximize the value of their Autodesk solutions. This role involves proactively engaging customers using data-triggered signals, establishing adoption strategies, and identifying at-risk accounts to realign them towards success. You will collaborate cross-functionally with various internal and external stakeholders to deliver high-quality experiences, deepen customer satisfaction, and uncover opportunities for expanding customer relationships through strategic conversations. Your strong business acumen and curiosity will be key to shaping internal best practices and ensuring customer loyalty.

Must Have

• Use data triggered signals to proactively engage customers.
• Align product capabilities with customer outcomes.
• Establish adoption strategies to increase customer value and product usage.
• Identify and engage at-risk accounts, realigning them toward success.
• Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services.
• Deliver a high-quality experience that deepens customer satisfaction and loyalty.
• Uncover and identify opportunities to expand customer relationships.
• 3-5 years in Customer Success, Account Management, or a related customer-facing role.
• Proven track record of working independently while driving measurable impact.
• Experience navigating cross-functional collaboration with internal and external stakeholders.
• Proficiency in Salesforce or similar CRM systems.
• Experience with SaaS, cloud-based software, or subscription business models.
• Familiarity with Autodesk customer industries (AEC, MFG, M&E).

Perks & Benefits

• Health benefits
• Financial benefits
• Time away (leave)
• Everyday wellness
• Annual cash bonuses
• Stock grants

Job Requisition ID #

25WD93236

Position Overview

As a Customer Success Advisor you’ll support customers outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices. Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.

Responsibilities

• Use data triggered signals to proactively engage customers align product capabilities with customer outcomes
• Establish adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts by using discovery skills and realign them toward success
• Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
• Deliver a high-quality experience that deepens customer satisfaction and loyalty
• Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations

Minimum Qualifications

• 3–5 years in Customer Success, Account Management, or a related customer-facing role
• Proven track record of working independently while driving measurable impact.
• Experience navigating cross-functional collaboration with internal and external stakeholders
• Proficiency in Salesforce or similar CRM systems.
• Experience with SaaS, cloud-based software, or subscription business models.
• Familiarity with Autodesk customer industries (AEC, MFG, M&E)

If this sounds like you, even if you don’t meet every qualification, please consider applying. We value growth mindsets and potential just as much as experience.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $59,400 and $102,520. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).