Delivery Advisor - Tel Aviv

2 Days ago • All levels • Account Management

About the job

1 skill required for this role

Add these skills to join the top 1% applicants for this job

revenue-recognition

Job Description

As a Delivery Advisor at Tesla in Tel Aviv, you'll guide customers through the entire vehicle delivery process, ensuring a seamless and exceptional experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing, trade-ins, and registration, managing customer communication and expectations, addressing concerns, ensuring accurate documentation, and adhering to processes for timely revenue recognition and cash collection. You'll work closely with a larger sales and delivery team, requiring strong collaboration and a 'one-team' mentality to achieve targets. The role demands exceptional customer service skills and attention to detail.

Must have:

Guide customers through the delivery process
Validate and adjust purchase solutions
Support financing, trade-ins, and registration
Ensure accurate documentation and timely revenue recognition
Excellent communication and problem-solving skills

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do

Take over the customer once the order has been placed and guide them through the delivery process.
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process.
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla.
·Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process.
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines.
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise.
Ensure that all required documentation is completed accurately and on time.
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection.

What You’ll Bring

Take over the customer once the order has been placed and guide them through the delivery process.
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process.
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla.
Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process.
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines.
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise.
Ensure that all required documentation is completed accurately and on time.
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection.

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%