Director, Legal Ops - Technology
About the job
SummaryBy Outscal
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional teams’ partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world.The PayPal Legal Operations team is seeking an experienced, highly engaged, innovative and dynamic Director to join our team. In addition to managing the Legal Operations Technology & Transformation team, the primary focus of this role will be setting the vision and strategy for the Legal department’s use of technology and managing the department’s technology portfolio and process optimization initiatives. This leader will lead department transformation initiatives that look at how people, process and technology can transform the way we work within Legal. Experience evaluating, implementing and maintaining legal department technology solutions (e.g., document management, knowledge management, workflow solutions, AI, contract management/self-service contracting, eBilling/matter management, etc.) is required.
Job Description:
Primary Job Responsibilities
Tools and Technology:
Serve as owner of Legal Department’s technology portfolio and 3-year roadmap and act as lead liaison with corporate IT team and escalation point for key decisions on legal technology priorities.
Responsible, in close coordination with the corporate IT team, for tracking the progress and performance of the Legal IT portfolio and making recommendations to management on the technology direction for the department.
Spearhead legal technology projects, including reviewing/assessing potential new technology solutions, new system launches, system upgrades, and product enhancements.
Serve as business system owner for systems and technology solutions owned by Legal Operations – and manage the vendor process end-to-end (includes selection, implementation, testing, global rollout and training, and maintenance for any new or existing software and tools.)
Identify opportunities to leverage technology solutions, including AI, to enhance business and legal issues as well as drive automation across the department.
Knowledge Management:
Assist with build-out, enhancement and maintenance of Legal Department’s internal and company-facing portals.
Create self-help tools (dashboards, toolkits, on-demand trainings/FAQs, etc.) to support knowledge management throughout the function.
Document existing policies, procedures and guidelines; develop one-stop shop for online resources and training and formulate education plan around such policies/processes.
Operational Excellence:
Help translate Legal Department goals and priorities into strategic vision for Legal function. Drive the creation, collection and assessment of benchmarks/metrics/KPIs.
Lead process optimization initiatives that look at how people, process and technology can be transformed to improve how we operate as a legal function as well as the enterprise.
Ensure cross-functional alignment. Create and drive relationships with other key company functions, such as HR, IT and Finance.
Serve as a champion and change agent shaping the culture of the department. Assist with development, implementation and enhancement of department processes.
Support the implementation/roll-out of Company programs and practices to the function, promoting key leadership messaging.
Proactively seek ways to improve current processes to maximize productivity, workflow, and maximize department’s efficiency.
Provide support for special projects as requested. Support Sr. Director of Legal Services & Operations with various ad hoc projects.
Job Requirements :
High level of professionalism and emotional intelligence.
Excellent written, communication, research, and presentation skills.
Experience with fiscal and budget management and general project management in a technical environment; drafting business cases/ROI analyses.
Strong project management skills - consistently completes projects on-time with great attention to detail.
Strong working knowledge of, and hands-on practical experience with, technology tools and applications typically used in Legal department settings
A demonstrated understanding of how to develop, implement, and enhance processes. Eager to learn new things and apply knowledge to innovate, improve/simplify processes.
Thrives in a global, fast-paced, and dynamic work environment. Ability to manage high job complexity and constant multi-tasking. Well organized, able to prioritize well, work efficiently. Shows flexibility as workloads fluctuate.
Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization.
A genuine interest and ability to connect with, build and maintain relationships with people at all levels and across organizational and geographic boundaries.
Experience developing strategic or departmental planning materials that required consensus gathering from multiple constituents. Strong business partnering skills.
An ownership mentality – sees tasks through to completion. Goes the extra step to proactively seek out answers to problems that may fall outside his/her area of expertise.
Basic Qualifications:
Bachelor’s degree (B.A. or B.S.) with a focus in Business or Technology preferred.
7-10 years prior relevant experience. Experience working with large, geographically dispersed team preferred.
Experience in project management; leading large-scale projects/programs, preferably in a Legal department or firm; understanding of full project lifecycle management.
Strong technical skills; proficient in all Microsoft Office applications including Microsoft Project; familiarity with Legal technology (CLM, KMS/DMS, eBilling/Matter Management, Workflow Automation, eDiscovery, etc.).
Working knowledge of corporate finance/budgeting practices.
Additional Job Description:
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$118700 to $246290For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
