Director of IT

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a healthy dose of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Director of IT to lead and optimize our global IT operations, ensuring high-quality service delivery, implementing strategic solutions, and driving continuous improvement across our technology infrastructure.

This is a full-time role and will work a hybrid schedule based in Lehi, UT.

Frequently Asked Questions

What is a day in the life of a Director of IT?

• Lead and oversee a global IT organization, ensuring high-quality service delivery and performance for a team of nearly 20 IT professionals across multiple locations.

• Develop and implement corporate IT policies, including security protocols, identity management, and best practices for service request handling.

• Manage and measure the performance of the IT team, with a focus on internal IT Metrics.

• Provide leadership in utilizing Microsoft and Google cloud platforms, including Azure and Google Stack, to drive IT initiatives.

• Ensure appropriate and effective use of software licensing for 3rd party applications

• Ensure seamless handling of service requests and IT solutions, empowering the team to develop, take ownership of, and implement efficient solutions with a focus on speed and customer satisfaction.

• Maintain a strong focus on continuous improvement, optimizing processes, and enhancing IT service quality across the organization.

What will I need to thrive in this role?

• Minimum of 7 years of experience leading IT teams, with proven success managing a team of at least 15+ professionals in a global organization.

• Expertise in establishing and implementing corporate IT policies, including security, identity management, and service request processes.

• Strong experience with Microsoft and Google cloud platforms, including Azure and Google Stack, with the ability to drive adoption and implementation of these technologies.

• Demonstrated ability to manage and measure IT service performance, ensuring high-quality, "white glove" service delivery to internal stakeholders.

• Proven track record of successfully navigating and optimizing complex IT operations.

• Excellent leadership and communication skills, with the ability to mentor and develop IT teams, fostering a culture of ownership and solution-driven results.

• Strong problem-solving skills with a focus on continuous improvement and delivering innovative IT solutions that meet business needs.

• Strategize with business leaders to align IT initiatives with organizational goals, ensuring technology solutions directly support business growth, efficiency, and innovation.

• Design and implement reliability improvements for IT systems by assessing current performance, implementing redundancy and failover mechanisms, automating monitoring and incident response, streamlining change management.

What does high performance look like?

• Identify and implement innovative IT solutions that significantly enhance operational efficiency and employee satisfaction.

• Build a high-performance IT team through exceptional leadership, resulting in improved team collaboration and faster service resolution times.

• Drive strategic IT initiatives that not only meet current needs but also future-proof the organization’s technology infrastructure for growth and scalability.

What is my potential for career growth?

In this role, you’ll have opportunities to be mentored, mentor others, and interact with many departments at Pattern. We are passionate about promoting our Pattern people and look internally whenever possible to offer growth opportunities in our merit-based company.

What does success look like in the first 30, 60, 90 days?

First 30 Days

Success in the first 30 days involves quickly getting up to speed on the company’s existing IT infrastructure, processes, and team dynamics. Building strong relationships with key stakeholders and team members is essential, as is assessing the current state of IT service delivery and identifying immediate areas for improvement. Understanding the core priorities of the organization and aligning with leadership on goals is also critical during this period.

First 60 Days

By day 60, success means achieving  enhancements in IT operations and service delivery. This could include refining processes for managing service requests, establishing clear metrics for team performance, and ensuring the team is aligned with the company’s “white glove” service expectations. During this phase, focus on developing solutions to address any gaps in identity management, cloud operations, or IT security policies. You should have completed an in-depth evaluation of the IT team’s structure, ensuring optimal use of resources.

First 90 Days

 At 90 days, success means having made measurable progress in elevating the IT team's performance and delivering visible improvements in service quality. The IT organization should be running more smoothly, with new policies and processes in place to ensure sustainable growth and efficiency. Actively lead strategic initiatives to align with and fulfill the company’s long-term technology goals. 

What is the team like?

You will directly manage a team of around 20 IT professionals, both at our US headquarters and overseas. You will be supervised by Pattern’s Chief Information Officer. This team is highly motivated, data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.Together, you’ll brainstorm, develop, and implement innovative, actionable solutions. At Pattern, every team member’s ideas and input are valued, fostering a culture where collaboration fuels progress and success.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Technical assessment with Pattern’s Senior IT Manager

• Technical-behavioral interview with Pattern’s VP of Information Security

• Final interview with Pattern’s Chief Information Officer

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Discuss professional accomplishments with specific data to quantify examples

• Provide insights on how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.