eBay Japan Seller Manager, Junior level

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

This Seller Management role is responsible for systematically managing and nurturing new and growth-stage sellers in eBay's cross-border trading business. The position supports the successful onboarding and growth of organically acquired sellers, develops and executes strategies to optimize seller experience through data-driven insights, and identifies and supports seller growth opportunities through new sales channels such as live commerce.

Key Responsibilities

1. New Seller Onboarding Program Management (0-1 Year Sellers)

• Design and operate outreach programs for organically acquired sellers under 1 year
• Design seller journey by stage and manage touchpoints
• Measure onboarding program effectiveness and drive continuous improvement
• Plan promotional programs by seller growth stage (commission discounts, ad credits, shipping support, etc.)

2. Mass Management of Growth-Stage Sellers (1-2 Year Sellers)

• Develop and execute mass communication strategies for 1-2 year sellers
• Operate customized care programs by seller segment
• Manage scalable communication channels including regular newsletters, webinars, and online sessions
• Build and manage seller inquiry and issue response processes
• Plan and execute seasonal/issue-based seller support campaigns

3. Data Analysis and Strategy Development (0-2 Year Sellers)

• Collect, analyze, and derive insights from 0-2 year seller data
• Monitor seller performance metrics (GMV, listing count, conversion rate, return rate, etc.)
• Analyze churn causes by seller journey stage and derive improvement plans
• Optimize programs through A/B test design and execution
• Develop and execute data-driven seller support action plans

4. Seller Education Content Planning and Production

• Design education curriculum by seller stage/needs
• Plan various educational materials including online guides, video tutorials, FAQs, and case studies
• Create live commerce operation guides and best practice content
• Produce high-quality content in collaboration with internal teams and external production companies
• Manage seller help center and education platform content
• Measure education content effectiveness and update accordingly

5. Seller Communication Material Production

• Write seller announcements regarding policy changes, promotions, seasonal events, etc.
• Plan and produce communication messages by channel (email, SMS, in-app messages, etc.)
• Plan creative for seller-targeted marketing campaigns
• Design seller satisfaction surveys and feedback collection surveys

6. Live Commerce Seller Support (Supplementary Duties)

• Support discovery and recruitment of live commerce participating sellers
• Provide live broadcast operation guides and preparation checklists

Required Qualifications

• Bachelor's degree or higher
• 5+ years of relevant work experience (Account Management, Customer Success, Partner Management, etc.)
• Proficiency in data analysis tools (Advanced Excel, Basic SQL or above, Tableau/BIX, etc.)
• Project management experience and ability to coordinate multiple stakeholders
• Excellent writing and presentation skills
• Native-level Korean and Advanced-level English proficiency

Preferred Qualifications

• E-commerce/marketplace platform work experience
• Cross-border e-commerce or global seller management experience
• Seller/partner marketing and promotion planning experience
• Live commerce or video commerce related experience
• CRM system utilization experience (Salesforce, etc.)
• Vendor/partner management experience
• Education content planning and production experience
• Community management or large-scale customer segment management experience

Core Competencies

• Data-Driven Decision Making: Analyze quantitative data to derive insights and convert them into actionable strategies
• Program Design and Execution: Understand complex seller journeys and design effective support programs
• Marketing Planning: Design effective marketing and promotions linking seller needs with business objectives
• Communication: Clearly and effectively deliver messages tailored to various seller segments
• Partnership Management: Effectively manage external outsourcing partners and drive results
• Content Creation: Understand seller needs and plan useful educational materials
• Problem Solving: Quickly identify seller issues and present practical solutions
• Trend Understanding: Understanding and application ability for new sales trends such as live commerce

Key Performance Indicators (KPIs)

• New seller onboarding completion rate and initial retention rate
• 1-2 year seller GMV growth rate and active seller ratio
• Seller marketing and promotion participation rate and effectiveness
• Education content utilization rate and completion rate
• Data-driven action plan execution rate and goal achievement rate
• Seller communication open rate and engagement rate
• Number of live commerce participating sellers and live broadcast performance

Working Conditions

• Full-time position
• Tokyo-based (hybrid work available)
• Possibility of overseas business trip