Garosu-gil Store Sales Advisor

A Sales Advisor is responsible for providing the best customer experience that contributes to store sales and profit. As a Sales Advisor, you always put the customer first, offering help and sharing your knowledge of products and fashion. You create an environment where customers can easily shop through store operations and thorough garment care. You also share knowledge and skills with colleagues and provide necessary assistance to build a positive working environment. To succeed, you need to be collaborative, proactive, and helpful, with excellent customer service skills and a passion for fashion.

Must Have

• Provide excellent customer experience.
• Fold, hang, display clothing, and merchandise to maximize sales opportunities.
• Actively process, display, and replenish clothing in the store and stockroom.
• Assist customers with purchases and returns at the checkout.
• Proficiency in retail, merchandising, or customer service.
• Excellent time management skills - ability to handle stress and prioritize.
• Customer service mindset, always prioritizing customer needs and acting as a brand ambassador.
• Rich knowledge of fashion and genuine interest in trends.
• Sales ability to identify and meet customer needs.

Perks & Benefits

• Employee discount card usable at all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound) in stores and online.
• Inclusion in the H&M Incentive Program (HIP).
• Various competitive benefits offered in each local market, which may vary by employment type and country.

JOB DESCRIPTION

A Sales Advisor is responsible for providing the best customer experience that contributes to store sales and profit. As a Sales Advisor, you always put the customer first, offering help and sharing your knowledge of products and fashion. You create an environment where customers can easily shop through store operations and thorough garment care. You also share knowledge and skills with colleagues and provide necessary assistance to build a positive working environment.

Key Responsibilities

• Provide excellent customer experience.
• Fold, hang, display clothing, and merchandise to maximize sales opportunities.
• Actively process, display, and replenish clothing in the store and stockroom.
• Assist customers with purchases and returns at the checkout.

QUALIFICATIONS

To succeed as a Sales Advisor, you must be able to collaborate with the team and lead cooperation and shared success based on a proactive and helpful attitude. You should have a positive attitude, be enthusiastic about interacting with colleagues and customers, and be well-motivated.

Additionally, you must be flexible in responding to changing situations and customer needs, and capable of taking initiative to quickly and effectively resolve customer requests. Finally, you should be a smooth communicator and socially confident, able to foster positive interactions with colleagues and customers.

What you need to succeed:

• Proficiency in retail, merchandising, or customer service.
• Excellent time management skills - ability to handle stress and prioritize.
• Customer service mindset, always prioritizing customer needs and acting as a brand ambassador.
• Rich knowledge of fashion and genuine interest in trends.
• Sales ability to identify and meet customer needs.

ADDITIONAL INFORMATION:

This role is part-time and will be based in (City, Country).

If you feel that your experience, skills and ambitions are right for this role, please send your application as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits

H&M Group offers attractive benefits that provide broad growth opportunities globally for all employees. All employees receive an employee discount card usable at all H&M Group brands in stores and online. Applicable discount brands include H&M (including Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition to employee discounts, all employees are included in the H&M Incentive Program (HIP).

Beyond global benefits, each local market offers various competitive benefits. However, please note that benefits may vary depending on employment type and country.

Inclusion & Diversity

H&M is part of the H&M Group. The H&M Group aims to create and maintain an inclusive, diverse, and equitable working environment throughout the organization. Our team should consist of diverse individuals who can share and combine various knowledge, experiences, and ideas. A diverse team positively impacts how we approach challenges, view possibilities, and communicate with colleagues and customers worldwide. Therefore, we consider various aspects of diversity in all recruitment processes.

To ensure a fair and equitable recruitment process, please refrain from attaching self-introductions that may cause bias when submitting your application.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, ranging from trendy fashion items and unique designer collaborations to affordable essentials. Our business idea is to offer fashion and quality at the best price in a sustainable way.

For more information about H&M, please visit https://hmgroup.com.